# FBS Customer Care Representative

**Company:** [Capgemini](http://jobs.workable.com/companies/uhGw6DGDq3G31SN82gY6yw.md)
**Location:** Mexico City, Mexico
**Workplace:** on site
**Employment type:** Full-time
**Department:** Support Functions

[Apply for this job](http://jobs.workable.com/view/d9f883f0-8c7d-4ef1-beee-4946be61ea0a)

## Description

🌟 **Join a New Project with One of the Largest Insurance Groups in the World** 

**✨Position:** Customer Service Representative    
**📍 On-site | Monday to Friday | 💼 Full-time (Full Availability)**

**🚀 About the Opportunity** 

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. 

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment. 

### **Key Responsibilities**

💼 **What You’ll Do** 

-   Handle customer inquiries about insurance policies and coverage
-   Resolve moderately complex issues with empathy and professionalism 
-   Explain policy details and make decisions within defined guidelines
-   Document interactions and escalate unresolved cases when needed 
-   Collaborate closely with Claims, Underwriting, and Policy Support teams
-   Identify trends and suggest process improvements 
-   Stay up to date on compliance, legal requirements, and product updates

## Requirements

**🎯 What We’re Looking For** 

-   High school diploma completed
-   Advanced English level
-   Experience in Customer Service and/or Call Center
-   Strong communication skills and customer focus
-   Availability to work on-site

## Benefits

**🎁 What We Offer** 

We believe in rewarding great work and investing in our people. Additional to law benefits, you’ll enjoy: 

-   Competitive salary and annual performance-based bonus
-   Grocery & Restaurant Vouchers
-   Individual Major Medical Insurance
-   Individual life Insurance
-   Career development and continuous training 
-   A collaborative, inclusive culture within a globally respected organization 
-   And other benefits

**🌱 Why Join Us?** 

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.