# Partner Success Manager

**Company:** [Speak4](null/companies/pusspqGN5ge3CATjToWdFH.md)
**Location:** Arlington, United States
**Workplace:** hybrid
**Employment type:** Full-time

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## Description

Are you an experienced client partner or digital account manager looking to make an impact in a start-up environment? Speak4 is looking for an organized, personable, and solutions-oriented Partner Success Manager to join our growing team.

**The Company:**

Speak4 is a technology start-up that makes it simple for organizations to empower their supporters to speak up for causes they believe in via an innovative, frictionless digital advocacy platform. Speak4 was created by a team of experienced marketers, skilled technologists, and award-winning digital strategists who wanted a better tool to help organizations mobilize grassroots support online.

**The Candidate:**

The ideal Partner Success Manager has experience in digital marketing, advocacy, or client services and enjoys helping partners get the most out of their technology. You’ll serve as a trusted resource for partners, providing strategic recommendations, troubleshooting issues, and ensuring they have the tools and support needed to run successful advocacy campaigns.

**Your day in this position may include:**

-   Developing engagement strategies that help partners effectively use Speak4 and maximize the impact of their advocacy programs.
-   Managing partner support requests, including campaign implementation, platform questions, troubleshooting, and reporting.
-   Creating product updates, implementation guides, and other resources to help partners utilize new platform capabilities.
-   Partnering with Sales to onboard new partners and ensure seamless campaign setup and implementation.
-   Collaborating with Marketing to develop and improve product, onboarding, and implementation materials based on partner needs.
-   Serving as an internal advocate for partners by identifying recurring needs, communicating feedback, and helping improve the overall partner experience.
-   Supporting additional team priorities as needed in a collaborative, start-up environment.

## Requirements

**This job may be for you if you:**

-   Are a calm and resourceful problem solver who can quickly troubleshoot issues and identify practical solutions.
-   Enjoy supporting clients and building strong, long-term relationships.
-   Communicate clearly and professionally with a wide range of stakeholders, from technical teams and data analysts to senior executives.
-   Can translate detailed or technical information into clear, actionable recommendations.
-   Are a self-starter who looks for opportunities to improve processes and work more efficiently.
-   Are comfortable managing multiple priorities in a fast-paced environment.
-   Value collaboration and are comfortable giving and receiving direct feedback.

**What we require:**

-   At least two years of experience in a customer success, client services, customer support, or similar partner-facing role.
-   At least one year of experience in digital marketing, politics, advocacy, public affairs, or a related field.
-   Strong computer literacy and experience with Microsoft and Google products.
-   Familiarity with HubSpot or a comparable CRM, Asana or a similar project management platform, and Slack.
-   Strong organizational skills with the ability to manage multiple priorities and deadlines.
-   Excellent written and verbal communication skills and a collaborative, team-oriented approach.

## Benefits

The budgeted salary range is $75,000 - $80,000 plus commission. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a work from home hybrid environment.

Speak4 is an Equal Employment Opportunity (EEO) employer.