# C005276 Senior Technician (ICT Systems Ops and Maintenance) (NS) - MON 7 Sep

**Company:** [EMW, Inc.](http://jobs.workable.com/companies/rxTcVwBJTwXzUuxD5bzFUW.md)
**Location:** Norfolk, United States
**Workplace:** on site
**Employment type:** Contract
**Department:** AAS

[Apply for this job](http://jobs.workable.com/view/daa5236f-82f8-4365-980a-bf1e7c2cce97)

## Description

**Deadline Date:** Monday 7 September 2026

**Requirement:** Senior Technician (ICT Systems Operations and Maintenance)

**Location:** Norfolk, VA, US

**Full Time On-Site:** Yes

**Time On-Site:** 100%

**Total Scope of the request (hours):** 408

**Required Start Date:** 13 October 2026

**End Contract Date:** 31 December 2026

**Required Security Clearance:** NATO SECRET

**Duties & Role:**  

-   Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
-   Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
-   Escalates incidents to Level 2 support as necessary;
-   Installs and maintains CIS assets for CSU Norfolk and supported customers;
-   Installs and maintains Software on LAN workstations;
-   Records all actions pertaining to CIS support in the approved ticket management system;
-   Adheres to Technical Assistance Center SOP;
-   Provides status updates for assigned requests via the approved ticket management system;
-   Follows-up with users on completed requests prior to closing associated tickets;
-   Contributes to accountability of CIS assets;
-   Escalates User Complaint Management and Problem
-   Reports to TAC Cell Head;
-   Executes pro-activeness for all requests assigned to User Support Section;
-   Adheres to work schedule, providing support by engaging directly with the customer;
-   Must be able to engage professionally in a multi-national environment working with VIPs.
-   Support to exercises and outside normal working hours may be required.
-   Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.

## Requirements

**Skills, Knowledge & Experience:**

-   The candidate must have a currently active NATO SECRET security clearance
-   Installation, operation and maintenance of computer systems on local area networks (LAN);
-   System administration and maintenance of computers running Microsoft Windows 10;
-   Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
-   Experience with ITSM ticket systems to track and close incidents, request fulfilment (workorders) and changes, monitoring progress and keeping users apprised of progress;
-   A+ Fundamentals (Hardware / Software).
-   Language requirements: A thorough knowledge of English, both written and spoken, is essential.