# Healthcare Intake Coordinator, Alberta, Remote

**Company:** [Carewell](http://jobs.workable.com/companies/3thL9S7L1w3xnozZJSijLp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/dac082c1-cdc7-444d-ac90-c56b1c4cadf0)

## Description

**About Carewell**

Carewell is a category-defining health services business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we provide person-centered care navigation, intake coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians to support better health outcomes.

**About the Role**

This is a ground-floor opportunity to join a growing care navigation program at a moment when your contribution will directly shape how it scales. As a **Healthcare Intake Coordinator,** you are the first human voice a referred or prospective patient hears. Your job is to conduct proactive telephonic outreach, introduce patients to a program designed to support their health, accurately complete clinical intake questionnaires, and ensure they seamlessly transition into active care.

This is an elevated, metrics-driven patient outreach role. The right person brings warmth and persistent follow-through in equal measure, is energized by meaningful conversations with older adults, and understands that a successful intake isn't just a verbal agreement—it’s an onboarded patient who shows up to their initial appointment.

This program is early-stage and being built in real time. Processes will evolve and priorities will shift. If you enjoy a builder mentality and solving problems collaboratively, you will thrive here.

**What You'll Do**

-   **Patient Outreach & Engagement:** Manage a structured outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism.
-   **Clinical Intake & Assessment:** Guide patients through plain-language explanations of program benefits. Complete and document standardized clinical intake questionnaires in real time.
-   **Navigating Hesitation:** Build rapid rapport with older adults who may be skeptical, confused, or reluctant, using empathy and clear communication to overcome barriers to care.
-   **Compliance & Sequenced Consent:** Strictly follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling.
-   **Appointment Scheduling:** Coordinate and book the patient's initiating clinical appointment immediately upon successful intake.
-   **Real-Time Electronic Documentation:** Log all outcomes, clinical metrics, and patient details across multiple digital health platforms simultaneously during the call.

**Key Performance Indicators (KPIs) You’ll Drive**

-   Daily outbound outreach and contact volumes
-   Patient conversion rate (Reaching a patient -> successful clinical intake completed)
-   First-appointment show rate (Ensuring the patient completes their initial scheduled assessment)
-   Documentation accuracy & compliance gate adherence

**Who You Are**

-   **Location:** Must reside in Alberta, Canada and be legally authorized to work without sponsorship.
-   **Availability**: Must be available Saturday - Wednesday 9am - 6pm EST.
-   **Clinical Experience:** 1+ years of patient-facing healthcare experience (e.g., medical clinic front office, patient registration, care coordination, enrollment or telehealth intake) where medical terminology and clinical data collection were daily requirements.
-   **Sales Experience:** 1+ years of sales / internal sales / program enrollment / conversion experience.
-   **Outreach Capabilities:** Proven experience in high-volume outbound phone environments (such as clinical outreach, patient scheduling lines, or health services engagement) with a track record of driving patient follow-through.
-   **Tech-Forward & Multi-Screen Proficient:** Highly comfortable navigating multiple software systems and electronic health records (EHRs) simultaneously while managing a live, empathetic conversation.
-   **Adaptable Mindset:** You possess a "builder" mentality—you are comfortable with ambiguity, love creating order out of chaos, and easily adapt to shifting processes.
-   Previous remote experience is strongly preferred.

**What We Offer**

-   Competitive Hourly Rate with Monthly Performance Bonus Opportunity
-   100% Remote / No Travel Required
-   2 Weeks Accrued Vacation Per Year
-   Holiday Pay for all Statutory Holidays, with Premium Pay for Holiday Hours Worked