# English Customer Service Agent

**Company:** [apply2day](https://jobs.workable.com/companies/asXQeNgUke4CCUQFRfpdRy.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** On-line_support

[Apply for this job](https://jobs.workable.com/view/dac4109c-f688-4549-b48c-4549c7f493b4)

## Description

Looking for a role where you can make a real impact helping customers with their home improvement needs?

We are hiring on behalf of our client for the position of **English Customer Service Agent.** In this opportunity, you will be part of a fast-paced, customer-centric environment, supporting one of the leading companies in the **home improvement and retail sector in the US**. You’ll help customers with product inquiries, orders, and service support, while enjoying flexible working conditions, a collaborative culture, and clear career development opportunities.

### Responsibilities

-   Manage incoming calls in an engaging, professional, and customer-focused manner, ensuring every interaction reflects care and commitment
-   Provide accurate, valid, and complete information to customers
-   Able to support overnight shifts

## Requirements

-   Very good command of **English** (B2).
-   Strong phone contact handling skills and active listening.
-   Excellent communication and presentation skills.
-   Customer orientation and ability to adapt/respond to different types of characters.

## Benefits

-   Competitive Remuneration package
-   Extra monthly **bonus** depending on the performance appraisal
-   Indefinite contract
-   Private Health and Life insurance
-   25 days of Annual Leave