# Compliance & Credit Specialist

**Company:** [Concord Servicing](http://jobs.workable.com/companies/3G8QarxUeyCC69uECZVmF1.md)
**Location:** Mexico City, Mexico
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Legal/Compliance

[Apply for this job](http://jobs.workable.com/view/dae7cd04-44a0-420a-9b0f-01ad34239561)

## Description

**Concord** **is a full-scope loan servicer** delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

As a member of the **Compliance and Credit Reporting** team you will receive, investigate, and respond to compliance-related consumer communications; review and test business processes for adequate controls and adherence to company policy and applicable regulations; report on compliance-related errors and exceptions; support and assist in maintaining the company’s Compliance Management System (CMS) and assist with credit reporting disputes.

### Responsibilities

-   Track and respond to correspondence
-   Assist with credit reporting disputes
-   Maintain records of compliance activities
-   Prepare and file compliance reports
-   Intake and process compliance-related correspondence, including disputes, agency complaints, and attorney communications.
-   Research and draft responses to Agency complaints (BBB, CFPB, etc.) within the required deadlines
-   Report complaints, disputes, exceptions, or other compliance defects to clients as contractually required, through the approved channels

## Requirements

-   Experience with HubSpot, Slack, and TrueBI is preferred but not required
-   Experience with Concord servicing systems: CSS, ESP, querying and downloading data
-   Ability to communicate professionally and collaborate successfully across multiple departments and locations, including with management and clients as required
-   Proficient computer skills, including experience with Microsoft products (Word, Excel, etc.), and able to learn a variety of software products and tools as needed to perform the day-to-day tasks
-   Ability to meet deadlines, goals, and objectives
-   Good judgment, ability to make independent decisions, and protect confidential information
-   Ability to recognize and recommend improvements or corrections to processes
-   Problem-solving and critical-thinking skills

## Benefits

-   Monthly Salary 30,000 MX
-   Grocery tickets 2,000 MX
-   Internet Bonus 1,000 MX
-   Life Insurance
-   Medical Insurance
-   Dental Insurance
-   Law Benefits