# Escalated Hardware Support Specialist

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Lisbon, Portugal
**Workplace:** on site
**Employment type:** Full-time
**Department:** TECH_PT4

[Apply for this job](http://jobs.workable.com/view/dafa13f0-61fb-46d6-a2c3-a19c7f1fda22)

## Description

**Cross Border Talents is searching for** **an Escalated Hardware Support Specialist** **for our client in Lisbon, Portugal.**

Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Finnish speaking customers, field engineers and business partners engineers for escalated issues.

There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction.

  

**As an Escalated Hardware Support Specialist, you will:**

-   Developing detailed printer hardware knowledge to a Specialist level
-   Control interactions with customers using persuasion and influencing skills
-   Work under pressure and deal positively with difficult situations
-   Understanding and troubleshooting technical problems
-   Convey sensitivity and a positive approach to customer needs
-   Effective interactive skills and ability to work as part of a team

## Requirements

-   A-Level Education / Leaving Certificate or equivalent
-   Relevant Technical qualifications
-   Fluent English
-   Fluent Finnish

  

**Experience:**

-   Minimum of **1 year** working in supporting electro-mechanical devices
-   Skill and competency at providing professional technical telephone support
-   Experienced at troubleshooting known/unknown technical queries.

-   Very good knowledge of current range of printing products.
-   A good and detailed knowledge of the Xerographic process
-   A good and detailed knowledge of Colour Printing Theory

  

**Personal Skills:**

-   Strongly self-motivated to learn new skills to fulfill basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
-   Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
-   Excellent team player with a committed approach to teamwork and customer responsibilities.
-   Able to maintain and project a helpful and courteous attitude in any circumstances.
-   Highly resilient under pressure and adaptable to unforeseen work demands.

## Benefits

-   Salary and benefits