# Delivery Lead (Dedicated)

**Company:** [DotCollective](http://jobs.workable.com/companies/xnpQDiGcHCZ8QU3p5rTWTL.md)
**Location:** Collingwood, Australia
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Websites & Campaigns

[Apply for this job](http://jobs.workable.com/view/db125e6c-b26d-48b1-8a52-a13734f18f05)

## Description

At DotCollective, our Delivery Leads keep the engine running, ensuring clarity, coordination, and consistency across every sprint, support pack, and project.

In this **Dedicated Squad** setup, you’ll work alongside a _Delivery Manager (Dedicated)_, supporting several of our largest merchants. Together, you’ll manage day-to-day delivery, client coordination, QA, and squad operations, ensuring your merchants experience DotCollective’s hallmark delivery confidence at scale.

You’ll be the operational backbone of the squad, detail-obsessed, process-driven, and proactive.

Where the Delivery Manager drives the _why and what_, you’ll focus on the _how and when,_ ensuring every ticket, sprint, and deployment runs seamlessly.

## Requirements

### **Core Responsibilities**

**Delivery Operations**

-   Manage day-to-day delivery workflow across support, projects, and sprints.
-   Maintain accurate boards, priorities, and timelines within Productive.
-   Coordinate daily stand-ups, weekly WIPs, and sprint planning sessions with the squad and client.
-   Track all tasks through to QA and deployment, ensuring nothing slips through the cracks.
-   Flag risks early, proactively recommend solutions, and ensure every sprint stays on track.

**  
Client Coordination & Support**

-   Serve as the day-to-day contact for clients on delivery items, scheduling, QA updates, and smaller task queries.
-   Support the Delivery Manager in managing timelines, budgets, and client comms.
-   Keep clients informed with status reports, testing notes, and clear expectations.
-   Coordinate feedback rounds, testing phases, and post-launch actions.
-   Help ensure a smooth client experience that builds trust and confidence.

**  
QA, Testing & Launch Readiness**

-   Oversee QA for all deliverables before deployment, across all channels.
-   Ensure tasks meet acceptance criteria, design integrity, and Shopify best practices.
-   Manage bug tracking, internal UAT coordination, and final deployment checklists.
-   Support the Technical Lead and developers with test cases and feedback loops.

**  
Budget & Time Management**

-   Monitor task estimates and actuals within Productive.
-   Review weekly time entries for accuracy and profitability.
-   Support the Delivery Manager with budget reports, prepaid usage, and monthly invoicing readiness.
-   Highlight any risks to profitability or resourcing early.

**  
Squad Collaboration & Culture**

-   Act as the operational right hand to your Delivery Manager, bringing structure, detail, and calm.
-   Ensure developers and technical leads are clear on priorities and deadlines.
-   Support team check-ins, retros, and culture initiatives.
-   Uphold DotCollective’s “no surprises” culture, communicate early, often, and clearly.

### **  
What Success Looks Like**

-   All delivery boards are accurate, current, and visible at all times.
-   Clients receive proactive updates, never chasing for information.
-   QA processes run smoothly, with minimal issues post-launch.
-   The squad runs predictably and profitably.
-   The Delivery Manager and team trust you as their operational anchor.

### **What You’ll Bring**

-   Experience in delivery coordination, project support, or account operations within a digital or Shopify agency.
-   A solid understanding of eCommerce and the Shopify ecosystem.
-   Experience managing tickets, QA, and sprint workflows across Productive.
-   Strong communication skills, able to liaise confidently with clients and technical teams.
-   Impeccable organisation and attention to detail, the person everyone trusts to “keep things moving.”
-   A growth mindset and eager to develop toward a future Delivery Manager role.

## Benefits

**Working Model**

-   Full-time, permanent role within a dedicated squad
-   Hybrid / remote-first with in-person collaboration as required

**Why work with us?**

-   **Flexibility & Autonomy**: We trust our team to work in ways that suit them best - outcomes matter most.
-   **Career Growth**: Shape the future of eCommerce and grow your expertise within a forward-thinking team.
-   **Engaging Work**: Work on exciting projects for some of the biggest names in retail, solving real-world challenges.