# Helpdesk Support Technician

**Company:** [Mandarich Law Group, LLP](null/companies/qfJaZ3rKPJtYMqdEsbezRj.md)
**Location:** Chicago, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** IT

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## Description

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

·         Act as the first point of contact for technical support via phone, email, and walk-ups

·         Troubleshoot hardware, software, and network issues—escalating when needed

·         Set up new user workstations and manage employee onboarding/offboarding

·         Support Windows desktops, Microsoft Office applications, printers, and other common business tools

·         Maintain accurate records of issues and resolutions in our ticketing system

·         Assist with user account management, password resets, and access rights via Active Directory

## Requirements

-   1–2 years of IT support experience (internships or part-time roles count too!)
-   Strong communication skills—you’re just as comfortable talking to people as you are working with machines
-   Curious, proactive, and eager to learn
-   Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
-   Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
-   Experience supporting remote users or working in a legal or professional services environment preferred

-   Comfortable working with:
-   Windows 10/11, Windows Server 2019/2022
-   Microsoft Office Suite
-   Printers, desktops, laptops, and mobile devices
-   Basic networking concepts (IP, DNS, DHCP)
-   Active Directory (bonus points for experience with Group Policy)

## Benefits

-   Competitive Base Salary
-   Medical, Dental, and Vision Coverage; 401K plan with company match
-   Company paid Life Insurance
-   Short and Long Term Disability
-   PTO, Float holiday
-   Paid Parental Leave