# NOC Technician

**Company:** [epay, a Euronet Worldwide Company](http://jobs.workable.com/companies/sN8PF9WP33AeutfWjiz4i8.md)
**Location:** Santa Tecla, El Salvador
**Workplace:** on site
**Employment type:** Full-time
**Department:** NOC

[Apply for this job](http://jobs.workable.com/view/db2d4a2a-eaea-4047-acd7-ef25f5c9cb1d)

## Description

We are looking for NOC Technicians to be parto of our team! The position works in a collaborative environment to support both new business initiatives and the stability of existing systems.

Aiming to fill a position that will focus on Monitoring Functions as a primary role and provide Tier1 level of support to our current Point of Sale solutions in Production environment.

_**Responsibilities:**_

o    Identification of the issues by using the different monitoring tools for the different platforms

o    Lead communication (internal communication, bridges) between our teams, also including external communications to our Vendors and Customers

o    Tier1 troubleshooting support for production & product business outages aiming to mitigate or resolve issues impacting regular operation.

o    Primary point of contact for all business entities

o    Review all standard SQL schema changes to make sure proper procedures are followed.

o    Follow up with internal development team as needed.

o    Respond and plan for service outages

## Requirements

·          Able to work in a fast-paced environment and analyze/troubleshoot complex problems.

o    Be part of a 24/7-team to cover business needs.

o    Ability to work a flexible schedule.

Educational and other technical

Associate degree or bachelor’s degree in Computer Science, Engineering, Information Technology or any other related discipline

Intermediate to high knowledge on the following areas:

·          Microsoft SQL Server – SSMS Basic queries

·          Microsoft Server Environment

o    Basic Windows Server 2008/2012/2016 administration

o    Monitoring Windows Server

o    Troubleshooting OS level issues

§   DNS | DHCP | IIS

·          Monitoring Solutions

o    Solarwinds | ELK | ICINGA

 Other technical skills desired

·          VMWare

o    Basic understanding of VMWare

·          Networking

o    Understanding of TCP/IP

o    CCNA certification is a plus

·          Scripting experience using Bash, Batch files or PowerShell

·          Security

o    Familiarity with PCI and SOX

·          ITIL or Cobit5 Frameworks

## Benefits

40 hours per week

Weekends off, Monday to Friday from 8 am to 5 pm.

Hybrid work, only 2 days from the office.

Life insurance 100% covered

50/50 Health insurance (optional)

50/50 Half scholarships (optional)

Annual salary appraisal

Internal savings and credits association

Christmas bonus above the law

Other benefits

If you are ready for this amazing opportunity, apply with us!