# Guest Experience Agent (Front Office Agent)

**Company:** [Canaves Collection](http://jobs.workable.com/companies/hRjJkWFwhyJMuKaneYoyf6.md)
**Location:** Oia, Greece
**Workplace:** on site
**Employment type:** Contract
**Department:** Rooms Division Department

[Apply for this job](http://jobs.workable.com/view/db66dd58-98cf-41ac-9ead-5e2e681ac1c1)

## Description

Are you passionate about providing exceptional service and creating unforgettable experiences? Canaves Collection is on the lookout for a vibrant and enthusiastic Guest Experience Agent to join our dynamic team in the breathtaking village of Oia, Santorini! With four luxurious properties that epitomize elegance and world-class hospitality, there's no better place to thrive in your hospitality career.

As a Guest Experience Agent, you will be the first point of contact for our guests, playing a pivotal role in shaping their stay right from the moment they arrive. Your warm welcome, keen attention to detail, and genuine care for their needs will leave a lasting impression and make every guest feel special. Join us in delivering personalized service that will turn ordinary moments into extraordinary memories!

### Your Responsibilities

-   Welcome guests with a friendly smile and assist with seamless check-in and check-out procedures.
-   Actively listen to guest inquiries and provide engaging recommendations for activities, dining, and leisure.
-   Manage daily emails and communications with professionalism and poise.
-   Handle guest complaints graciously, ensuring swift and satisfactory resolutions.
-   Keep accurate records while handling financial transactions with confidence.
-   Coordinate guest transfers and transportation, ensuring their journey is smooth and hassle-free.
-   Strive to exceed guest expectations, creating moments that make their stay truly memorable.

## Requirements

-   A high school diploma or equivalent; a degree in Hospitality Management or a related field is a bonus!
-   Minimum of 2 years of experience in a front-office or customer service role, ideally in a luxury hotel or resort setting.
-   Fluent in Greek, both written and spoken; excellent command of English is a must. Additional languages are definitely a plus!
-   Proficient in essential computer skills, including Microsoft Office and hotel property management systems (such as Opera and Fidelio).
-   Strong customer service skills, with a knack for understanding and resolving guest concerns.
-   A proactive team player who brings positive energy and a can-do attitude!

**Personality Traits That Shine**:

-   Exceptional communication and interpersonal skills that light up any room.
-   A sales-oriented mindset that seeks to enhance the guest experience.
-   Top-notch organizational skills and the ability to handle multiple tasks with grace.
-   A cheerful disposition and a team spirit that inspires others.

## Benefits

-   Competitive Remuneration Package
-   Accommodation on privately owned staff houses with WIFI, Laundry
-   One Meal daily in staff restaurant plus 1 Snack during shift
-   Enjoy free access to our state-of-the-art **Staff Gym**, fully equipped to support your fitness journey!
-   Transportation services provided to and from staff residences and workplaces.
-   Continuous professional development
-   Ongoing training opportunities to enhance both soft and hard skills!
-   Encouraging leadership and a friendly workplace atmosphere
-   A working environment where you feel valued and appreciated
-   Employee Recognition Programs
-   Company team events and volunteering actions
-   Uniform
-   Discounts and Family Rates in group properties in Santorini