# Operation Support Analyst

**Company:** [PMC Commerce](https://jobs.workable.com/companies/gFJiW8ZqBjXCm9yWK4rZbX.md)
**Location:** Vadodara, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** India

[Apply for this job](https://jobs.workable.com/view/db684c93-c5e5-4072-8939-76a811e2b678)

## Description

**Summary of the position:**  
This role demands attentiveness and adherence to process instructions and deadlines. Multitasking skill is the key requirement of this role. As process runs 24\*7, rotational shift would be provided or can be changed as per the business requirements  

**Key accountabilities:**

-   24\*7 monitoring the health of critical web, data, retailer’s head-office & store servers, and tills.

-   Alert monitoring that comes from customer system automatically, troubleshooting wherever required and escalation via email and phone.
-   Periodic report generation & extraction for customers Troubleshooting issues within the prescribed scope.
-   Executing SQL queries as per customer requirement.
-   Due to 24\*7 work environment, the person should be comfortable to work in rotational shifts.

## Requirements

**Skills and Experience | Essential:**

-   Good communication skills, Verbal and Written both, is a MUST

-   Basic knowledge about Desktop, MS – Office and Window OS
-   Basic understanding on remote server
-   Ability to multitask, prioritize activities, and work effectively under time-sensitive conditions.

**Skills and Experience | Desirable:**

-   Basic knowledge about Networking and Database management systems.
-   Hands on experience on remote server functionalities.
-   Call handling skills and experience

**Personal attributes:**

-   Very good verbal & written communication

-   Able to share ideas with the team and self-confident
-   Go-getter and solution-oriented personality
-   Very quick learner and keen to learn new things Reliable & accountable individual