# Support Engineer

**Company:** [BlackStone eIT](http://jobs.workable.com/companies/tibAGcW55dzHFist5SpD3s.md)
**Location:** Dubai, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time
**Department:** Outsource

[Apply for this job](http://jobs.workable.com/view/db697e3f-6fc6-4f52-a917-c52bf8dcded3)

## Description

BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support.

### Key Responsibilities

-   Deliver exceptional technical support to our clients by resolving hardware and software issues.
-   Analyze and troubleshoot technical problems, documenting solutions for future reference.
-   Provide guidance on system configurations, software installations, and updates.
-   Maintain and update support documentation to ensure accuracy and ease of use.
-   Collaborate with product teams to relay customer feedback and suggest enhancements.
-   Participate in team meetings and contribute to continuous improvement initiatives.
-   Train customers on using our products effectively and address any concerns promptly.

## Requirements

-   Degree in Computer Science, Engineering, or a related field.
-   A minimum of 2 years of experience in technical support or help desk roles.
-   Proficiency in troubleshooting Windows, Linux, and Mac OS systems.
-   Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP).
-   Strong communication skills with the ability to convey technical information to non-technical users.
-   Experience with ticketing systems and customer relationship management software.
-   Excellent problem-solving skills and a proactive approach to challenges.
-   Customer-oriented mindset, with a focus on delivering high-quality support.
-   Ability to work collaboratively in a fast-paced environment.
-   General knowledge of cloud services and virtualization is a plus.