# Training and Development HR Executive

**Company:** [LOTTE Travel Retail Singapore](http://jobs.workable.com/companies/rqMjtdJbbEwLCbzsp7gtcP.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time
**Department:** Corporate

[Apply for this job](http://jobs.workable.com/view/dbb5510b-e317-4803-b078-63f426fd2d32)

## Description

**This is NOT a HR Generalist opening.**

We are looking for a proactive Training & Development HR Executive to join our HR team. This is a dynamic, hands-on role where you will be the "face" of training for our frontline teams. You will spend approximately 70% of your time facilitating engaging workshops and providing in-store coaching, while dedicated 30% to the essential administrative and analytical reporting that keeps our 19 stores operating at excellence.

-   **Drive Holistic Onboarding:** Coordinate and execute the onboarding journey for retail frontline staff and corporate executive-level new hires. You will partner with Operations Management to ensure the "Buddy System" is effectively implemented at the store level for seamless integration.

-   **Facilitation & Brand Excellence:** Deliver engaging Service Excellence workshops and review corporate grooming standards with new hires to ensure our team consistently represents our premium brand.

-   **Manage Specialized Learning Portals:** Serve as the primary point of contact for airport-specific training, including QSM registrations, the One Changi Learning portal, and managing Extra Miles Award matters for operations.

-   **Coordinate Mandatory Compliance:** Oversee mandatory training sessions, including First Aid, Trade Compliance, and Security Compliance, ensuring all employees meet essential regulatory and industry requirements.

-   **In-Store Coaching:** Regularly visit stores across Changi Airport terminals to provide real-time, constructive feedback on service standards and operational behaviors.

-   **L&D Operations & Process Improvement:** Review and refine Learning & Development SOPs and processes for continuous improvement. You will also manage training-related financial administration, including Expenditure Proposals (EP) and payment requisitions to external providers.

-   **Data-Driven Reporting:** Prepare comprehensive weekly and monthly HR reports for the L&D function, ensuring training effectiveness and participation are accurately tracked.

-   **Shape Company Culture:** Review, propose, and execute Employee Engagement programs and activities that foster a positive and collaborative workplace culture.

-   **Ad-hoc Support:** Assist with broader HR initiatives and general affairs projects as assigned by management.

**Why you should be interested**:

-   The World's Leading Stage: Work at Changi Airport, an iconic global landmark ranked as the world's best airport for 14 years. You will be part of the excellence that defines this world-class travel hub.
-   Diverse Scope of Impact: From onboarding corporate executives to coaching frontline staff, your work touches every level of our Singapore operations.
-   Strategic Contribution: Beyond delivery, you will have a seat at the table in improving L&D processes and shaping our employee engagement strategy.
-   Global Brand Visibility: Work closely with HR leadership in a high-visibility role within a global brand environment, offering significant variety and professional challenge.

## Requirements

-   Degree or diploma in Human Resources, Training & Development, or related field.
-   Demonstrated training and facilitation experience: Proven ability to lead workshops and engage diverse adult learners, ideally within a retail, F&B, or high-touch service environment.
-   Strong Administrative & Reporting Skills: High proficiency in Microsoft Excel and the discipline to manage meticulous training records and financial documentation.
-   Proactive & Detail-Oriented: Ability to review processes/SOPs and identify opportunities for improvement.
-   Communication Skills: Excellent verbal and written English to effectively partner with operations management and corporate stakeholders.
-    Analytical and details oriented

**Preferred/Bonus Requirements:**

-   Experience within Travel Retail or a high-volume airport ecosystem.
-   Familiarity with SkillsFuture Singapore (SSG) or WSG training grant applications.
-   Prior experience managing employee engagement activities or corporate onboarding.

## Benefits

-   We offer attractive salary packages that commensurate with relevant work experience
-   Annual Leave from 14 days to 18 days
-   Medical Outpatient insurance coverage
-   Group Hospitalization and Surgery insurance coverage
-   Group Dental insurance coverage
-   Performance bonuses subject to company's and individual's performances
-   Birthday Leave