# Field Operations Executive - Ranchi

**Company:** [Rentokil Initial](http://jobs.workable.com/companies/fPa2RXiP9GqzdAcEKZVYa9.md)
**Location:** Ranchi, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** ASIA & MENAT

[Apply for this job](http://jobs.workable.com/view/dbc608a4-b6b9-47f1-a552-e6a80b422422)

## Description

### About company

**About Rentokil PCI**

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: [https://www.rentokil-pestcontrolindia.](https://www.rentokil-pestcontrolindia.com)

**About the Role:**

-   The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
-   The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders

**Job Responsibilities:**

**A. Core Operations**

-   Ensure availability of trained & certified technicians as per guidelines.
-   Coach technicians to improve service quality, retention, and SOP compliance.
-   Conduct daily stand-up meetings; communicate safety & job-specific instructions.
-   Ensure availability of tools, materials, and proper stock management as per SOP.
-   Monitor SCP usage, troubleshoot issues, and provide refresher training.
-   Ensure Partner Kit & on-site documentation are contractually compliant.
-   Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target
-   Maintain grooming standards and service quality of assigned technicians.
-   Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
-   Approve technician conveyance; ensure STT and route plan adherence.
-   Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approved in advance.

**B. Advanced Operations**

-   Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
-   Execute 1 TPA + 1 development plan annually per technician.
-   Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure.
-   Monitor technician-wise CO trends; skill-up underperformers.
-   Ensure audit non-conformity closures (internal/external).
-   Track material usage vs. SRF/SOW; highlight deviations.
-   Maintain stock levels aligned with APL and reduce near-expiry wastage.
-   Drive service & product leads through coaching and on-the-job support.
-   Monitor service productivity, efficiency, and input costs across sites.
-   Support grievance handling, leave planning, and team discipline.

**Key Result Areas:**

-   100% completion of PMI 'Pest Audit'
-   Material Consumption
-   TPA and Development Plan
-   Technician Capability Development
-   Complaint Resolution & Root Cause Analysis
-   Customer Visit & Audit Coverage

## Requirements

**Competencies (Skills essential to the role):**

-   Strong interpersonal skills
-   Analytical and problem-solving ability
-   Effective communication skills
-   Proactive planning and organising
-   Technical knowledge of pests, service processes, chemicals, and equipment

**Educational Qualification / Other Requirement:**

-   Minimum B.Sc. in Chemistry, Zoology, or Agriculture
-   Prior experience in pest management or service operations is preferred
-   Proficient MS-Office / G-Suite

## Benefits

**What can you expect from RPCI?**

Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:

-   Service
-   Relationships
-   Teamwork
-   Responsibility

**DEI statement:** At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgroud