# Senior Customer Success Manager (Remote)

**Company:** [Global Finance Teams](http://jobs.workable.com/companies/vx8XYdWfvzs9oCMti579W1.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Commercial

[Apply for this job](http://jobs.workable.com/view/dbe661fa-b122-429c-8922-059c533b6a77)

## Description

**Key Responsibilities**

-   Serve as one of the primary points of contact for assigned clients
-   Conduct regular client check-ins to gather feedback and assess engagement health
-   Monitor client satisfaction and identify areas for improvement proactively
-   Coordinate with recruitment, operations, and leadership teams regarding client concerns or staffing updates
-   Track employee performance feedback and escalate concerns when needed
-   Help ensure timely resolution of operational or service-related issues
-   Maintain client records, meeting notes, and engagement updates in internal trackers or CRM systems
-   Prepare simple reports on client feedback, retention risks, and engagement status
-   Support onboarding coordination for new clients and newly hired team members
-   Assist leadership in improving internal processes and customer experience initiatives
-   Follow up on pending action items and ensure commitments to clients are completed on time
-   Monitor overall engagement health including communication responsiveness, staffing stability, and client sentiment

**Preferred Qualifications**

-   Experience in customer service, account management, operations, or client success
-   Strong communication and relationship-building skills
-   Organized and detail-oriented with good follow-through
-   Comfortable handling client-facing conversations professionally
-   Familiarity with Google Workspace, Microsoft Office, or CRM tools
-   Experience in outsourcing, staffing, or BPO environment is a plus

**Nice to Have**

-   Experience handling US-based clients
-   Familiarity with project coordination or operations support
-   Ability to prepare simple reports and presentations
-   Experience gathering customer satisfaction feedback or conducting surveys