# MSP Team Lead

**Company:** [SWK Technologies](https://jobs.workable.com/companies/whyxsGxJW6K3ciJ2yHCh8w.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** MCS

[Apply for this job](https://jobs.workable.com/view/dcb7019f-57a6-4b29-b621-21f4722d5d44)

## Description

SWK Technologies is seeking an experienced **Team Lead** to oversee our Support Services team. This role combines technical expertise, leadership, and customer service excellence to ensure an outstanding support experience for our clients.

You will lead a team of IT professionals, manage client communications, drive process improvements, foster a positive team culture, and uphold best practices in customer support.

**Qualifications:**

-   Experience supporting Microsoft 365
-   Strong knowledge of Azure, InTune, EntraID
-   Experience with ticketing systems, specifically Halo PSA
-   Experience troubleshooting printers and related hardware
-   Strong written and verbal communication skills
-   Proven leadership and IT support experience

As part of our remote-first team, you'll collaborate with talented technology professionals, participate in weekly tech discussions, contribute to service improvements, and help shape a culture of learning, teamwork, and innovation.

**Join SWK Technologies and make a meaningful impact on our team, our clients, and our continued growth.**

## Requirements

-   Proven experience in a customer support management role within a technology or software organization
-   Strong leadership skills with the ability to motivate and manage a team effectively
-   Experience with support ticketing systems and CRM tools
-   Ability to learn new processes quickly and identify areas of improvement
-   Clear, articulate and concise communications both written and verbal

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Work From Home