# Administrative Assistant & Front Desk

**Company:** [WD Swim](https://jobs.workable.com/companies/coV6JejoHTH7uP8c4MgTad.md)
**Location:** Markham, Canada
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/dcec714c-6365-4db9-9735-a4fe2bd9c950)

## Description

**Location:** WD Swim – 66 Bullock Dr. Unit 5, Markham, ON L3P 3P2  
**Job Type:** Full-time  
**Reports To:** Operations Manager  
**Pay Range:** CA$22.00 - CA$28.00 per hour  

About WD Swim  

WD Swim is a leading swim school in the Greater Toronto Area, offering high-quality swim instruction for children and adults of all ages and skill levels. We are dedicated to fostering a safe, supportive, and welcoming environment for our swimmers, families, and team members.

Position Overview

The **Administrative Assistant & Front Desk** serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service while supporting daily administrative and front desk operations to ensure the smooth and efficient running of the facility.  

Key Responsibilities

-   Welcome parents, members, and guests in a warm, professional manner
-   Respond to phone calls, emails, and in-person inquiries regarding programs, schedules, and services
-   Manage class bookings, registrations, cancellations, and member check-ins
-   Process payments, issue receipts, and assist with basic billing inquiries
-   Maintain accurate records, files, and member information
-   Communicate effectively with instructors and management regarding schedules and updates
-   Perform daily administrative tasks including data entry and basic reporting
-   Ensure the front desk area remains clean, organized, and professional at all times
-   Adhere to WD Swim policies, procedures, and confidentiality standards
-   Promptly report operational issues or concerns to management

## Requirements

Qualifications

-   Previous experience in administrative, front desk, or customer service roles preferred
-   Strong verbal and written communication skills
-   Excellent organizational and multitasking abilities
-   Friendly, professional, and customer-focused approach
-   Basic computer skills, including email, scheduling systems, and spreadsheets
-   Ability to work independently and collaboratively within a team
-   Reliable, punctual, and detail-oriented

## Benefits

Why Join WD Swim?

-   Supportive and team-oriented work environment
-   Opportunity to grow with a wellness-focused and expanding organization
-   Competitive hourly compensation
-   Ongoing training and professional development opportunities