# Service Desk Coordinator

**Company:** [Remote Recruitment](https://jobs.workable.com/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/dd85b5c0-2a49-4843-bc07-035714f0ef28)

## Description

**Salary: R29 000 – R32 000 per month**

Remote Recruitment is hiring a Service Desk Coordinator for a UK-based employer, fully remote from South Africa, owning the day-to-day flow of IT support tickets.

**Role overview**

You will keep the IT service desk running smoothly, triaging tickets and keeping end users informed.

**Key responsibilities**

-   Coordinate incoming IT service desk tickets and assign priority
-   Monitor SLAs and escalate at-risk tickets
-   Liaise between end users and technical teams
-   Maintain accurate ticket records and status updates
-   Produce service desk performance reports
-   Support onboarding of new starters onto IT systems

**What you will need**

-   Experience coordinating a service desk or support queue
-   Experience with ticketing systems (Zendesk, Freshservice, or Jira Service Management)
-   Understanding of SLA and escalation processes
-   Strong organisational and communication skills
-   Comfortable working UK business hours

**Nice to have**

-   Basic technical troubleshooting experience
-   ITIL familiarity
-   Experience supporting a UK-based IT team

**What is on offer**

-   100% remote – work from anywhere in South Africa
-   UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST)
-   Full-time, stable role with a genuine UK employer
-   Supportive onboarding and clear expectations from day one