# German Technical Support Specialist - Lisbon

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Lisbon, Portugal
**Workplace:** on site
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/dde37753-469f-4454-8553-c4108d08db39)

## Description

As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.

**Key Responsibilities**

-   Respond to customer inquiries and provide technical assistance via phone, email, or chat.
-   Troubleshoot software, hardware, and system issues efficiently.
-   Escalate complex problems to higher-level technical teams when necessary.
-   Document customer interactions and solutions in internal systems.
-   Provide feedback to internal teams on recurring issues and potential improvements.

Ensure adherence to company policies and client requirements.

## Requirements

-   Previous experience in technical support roles will be considered a plus
-   Strong problem-solving and analytical skills
-   Excellent communication skills in German (mandatory) and English.
-   Basic understanding of common software, hardware, and network systems.
-   Ability to work in a team and manage multiple tasks effectively.
-   Availability to work on-site in Lisbon initially, then move to hybrid model.

## Benefits

-   Onsite position in Lisbon.
-   Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money. 
-   Free private health insurance after 6 months. 
-   Meal allowance and performance bonuses.
-   Paid training and professional development opportunities.
-   Multicultural and supportive work environment.
-   14 salaries per year. 
-   Possibilities of career progression after 6 months.