# Client Success Specialist

**Company:** [Popmenu](http://jobs.workable.com/companies/jkUzgaG3oWRXGou8RszpsK.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Contract
**Department:** Client Experience

[Apply for this job](http://jobs.workable.com/view/ddf07168-a05f-4b98-b8f3-f6b296f54bd3)

## Description

About the Role 

At Popmenu, we’re redefining how restaurants connect with guests. As a Client Success Specialist, you will play a crucial role in our mission by directly engaging with restaurant clients through proactive outreach. Your focus will be to drive feature adoption, demonstrate the platform's value, and serve as a resource for basic account-related questions. 

This role blends consultative outreach, relationship building, and support. You’ll help clients understand why features matter, not just how to use them — and you’ll nudge them toward deeper engagement with Popmenu’s tools. 

What You’ll Do 

-   Client Outreach and Cold Calling 

-   Conduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients). 

-   Position feature usage and upgrades in the context of the client’s business goals. 

-   Spark curiosity and drive action — help clients “see what they’re missing.” 

-   Drive Value and Adoption 

-   Explain the benefits of core and add-on features in plain language that resonates with restaurant operators. 

-   Track adoption milestones and follow up to celebrate wins or remove blockers. 

-   Support small business owners in taking ownership of their success with Popmenu. 

-    Support and Triage 

-   Answer basic account questions related to billing, login, permissions, or feature functionality. 

-   Flag technical issues or complex concerns to the appropriate internal team. 

-   Document interactions and outcomes in CRM tools with attention to detail. 

-   Internal Collaboration 

-   Partner with onboarding, support, and success teams to ensure a seamless client journey. 

-   Share insights and trends that inform product, marketing, and retention efforts.

## Requirements

What You Bring: 

-   1–2 years in a customer-facing role — ideally in SaaS, hospitality tech, or a call-heavy environment. 

-   Comfortable on the phone and energized by helping people take action. 

-   Ability to communicate value clearly and persuasively. 

-   A service mindset with curiosity to dig into client goals and challenges. 

-   Familiarity with restaurant operations is a plus. 

-   Experience with tools like Salesforce or Gainsight is a bonus.