# Call Center Representative / Outbound Appointment Setter

**Company:** [Bath & Cabinet Experts](http://jobs.workable.com/companies/3M3AMzN2n3cWcuuMXHAYqL.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Call Center

[Apply for this job](http://jobs.workable.com/view/de9ccf60-24bd-46a6-bdff-f696341dee33)

## Description

At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers **best in industry service** and a **best-in-class employee experience**, this opportunity is for you!

**\*MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED\***

### About the Role:

The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. _\*Candidates must be available to work during Eastern Standard Time hours\*_

### Job Duties & Responsibilities:

-   Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
-   Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
-   Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
-   Follow the designated sales process for appointment setting including confirming full and accurate client information
-   Ensure all activity and information is accurately logged in CRM
-   Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts

### Skills & Qualifications:

-   Prior experience in a multi-product sales environment preferred
-   Background in home improvement inside sales strongly desired
-   High School diploma or equivalent required
-   1+ year of call center experience required
-   Experience with Lead Perfection CRM a plus
-   Must be able to work independently in a fast-paced environment
-   Excellent phone and communication skills
-   Be energetic and have a positive attitude
-   Must be task oriented and driven to meet and exceed goals

### Benefits:

-   Full-time W2 employment with competitive pay and several bonus opportunities
-   Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
-   **Paid Time Off** including paid holidays and your **birthday off**!
-   Flexible remote schedule with weekend availability
-   Ongoing training to grow your skills
-   Work in a supportive, award-winning company that values people and performance

### Why work at Bath & Cabinet Experts?

**Bath & Cabinet Experts** is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, **Bath Experts** is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into **8 additional markets**\- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest.

In addition to bath remodeling, we launched **Cabinet Experts**, a dedicated division focused on **kitchen cabinet refacing**, bringing the same high-quality, transformative experience to one of the most important spaces in the home.

At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a **4x Top Workplace Award winner.**

We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcicmniQVnth2xpZTZ7OKku2r5DiCbKp2pryQm-lScw175S6_FqLVBhD83N8P6OHKtfNE49k4PFMyOchOTD0SHhK_GGHYE13iatn_gc06k-bKytRm197xb7OfIHYr2fJSamwuevxg?key=ri1e35Rdo-GUNEqPBlFvqg)