# Second Shift Operations Manager

**Company:** [City Wide Facility Solutions](http://jobs.workable.com/companies/tkM44QH9wFsdB1LuTTyqFW.md)
**Location:** Dayton, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Locations

[Apply for this job](http://jobs.workable.com/view/deaa0e82-0189-4f21-b9da-b32df3f17762)

## Description

### Lead a Team. Improve Operations. Create Exceptional Service Experiences.

At City Wide Facility Solutions, we don't just manage buildings, we create the WOW experience in everything we do. We're looking for a **Second Shift Operations Manager** who enjoys leading people, solving problems, and creating processes that help teams succeed.

This role is ideal for someone who thrives in a fast-paced environment, enjoys being hands-on, and takes pride in developing a team while ensuring customers receive the highest level of service.

### What You'll Be Doing

As our Second Shift Operations Manager, you'll lead and support evening operations by managing internal team members, coordinating resources, and ensuring our customers receive consistent, high-quality service.

**Your responsibilities will include:**

-   Leading, coaching, and developing the evening operations team to achieve service and performance goals.
-   Overseeing daily facility operations, ensuring quality standards are met across assigned accounts.
-   Partnering with Facility Solutions Managers, Account Compliance Managers, and Independent Contractors to resolve challenges and improve service delivery.
-   Supporting new customer launches, account transitions, and operational improvements.
-   Identifying opportunities to improve processes, increase efficiency, and create a better experience for both customers and team members.
-   Monitoring operational performance through inspections, reporting, and regular communication with key stakeholders.

### What We're Looking For

We're looking for a strong leader who takes ownership, communicates effectively, and enjoys building relationships.

**The ideal candidate will have:**

-   Previous leadership or management experience, including coaching, developing, and motivating a team.
-   Strong organization skills and the ability to manage multiple priorities.
-   A customer-first mindset with excellent problem-solving skills.
-   The ability to hold teams accountable while building trust and collaboration.
-   Experience in operations, facilities, commercial services, or a similar industry is a plus.
-   Strong computer skills, including Microsoft Office and CRM.
-   A valid driver's license and reliable transportation for territory travel.

### Why City Wide?

We're not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

![](https://workablehr.s3.amazonaws.com/uploads/photos/469189/7237bcb69ff5810ff7ef0abfc10bb071.png)

### What You'll Gain

-   Competitive compensation
-   Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement
-   Daily visibility and collaboration with senior leadership — your voice matters.
-   Real room to advance.