# Danish-Speaking Fitbit Customer Support Specialist: Sofia, Fully Paid Relocation

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Pleven, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/decc509e-d0f0-4ef8-b7ef-3b6255f2b1ee)

## Description

Mercier Consultancy is excited to invite applications for the position of Danish-Speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. We provide a fully paid relocation package to ensure a smooth and comfortable transition to this fantastic opportunity.

In this role, you will support Danish-speaking Fitbit customers by resolving their product inquiries, troubleshooting issues, and delivering outstanding customer service to enhance their experience with Fitbit devices.

### Responsibilities

-   Provide exceptional customer support to Danish-speaking clients through phone, email, and chat channels
-   Troubleshoot and resolve technical issues related to Fitbit products
-   Assist customers with product usage and features
-   Document interactions accurately and consistently
-   Collaborate with internal teams for issue escalation and resolution
-   Maintain a professional, empathetic, and customer-focused approach throughout all interactions

## Requirements

-   Fluency in Danish and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Strong communication and customer service skills
-   Previous experience in customer support or technical assistance preferred
-   Interest in fitness technology and health is a plus
-   Ability to troubleshoot and solve problems efficiently
-   Team player with the capacity to work independently when required
-   Familiarity with customer support platforms is advantageous

## Benefits

• Financial support during relocation

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses