# Client Success Director

**Company:** [Soar With Us](http://jobs.workable.com/companies/h5HCimNapUCX3anZpCGXyy.md)
**Location:** London, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/df23a55d-9363-4706-b494-c0bfcbc8670f)

## Description

**Role:** Client Success Director/Pod Lead

**Function:** Client Services | Account Management | Growth Strategy

**Responsibility:** Own the commercial and strategic relationship for a pod of DTC client accounts, translating growth and paid social performance into client-facing strategy

**Reports to:** Director of Growth

**Location:** Hybrid/flexible - London Head Office and working-from-home options

**Compensation:** £70,000 – £85,000, plus performance bonus

Soar is a growth agency for ambitious DTC brands. We hold ourselves to one bar: create gold-standard outcomes to make more money for the clients we work with. We work in an environment of high-performing growth marketers, creative strategists, paid search specialists, and account leaders inside a structure built specifically for the operators who carry the relationship.

We are in the middle of a structural transformation of how we deliver. Pods replace project teams and account leadership becomes a commercial discipline. We are building a Client Services function that helps us continue to deliver on our mission – and the Account Director is the role that brings the standard to life inside the pod.

You're the commercial and strategic lead on your pod — the person who connects what's happening in a client's paid media performance to what's happening in their business, and the senior voice clients call when they want a point of view, not just a status update.

This role suits someone who's come up through growth strategy or paid social/paid media, and now wants to own the client relationship and commercial number rather than just the channel. You'll bring a strategist's read on performance to the table, but your day-to-day is account leadership: the P&L, the relationship, the team.

### What you'll own

-   The commercial performance of your pod — MRR target, retention, multi-service adoption
-   The strategic relationship on your top-tier (Gold) accounts, including QBRs and commercial reviews
-   Translating paid social/paid media performance into a clear growth narrative clients trust
-   Spotting expansion and growth opportunities before the client does, and turning them into a plan
-   The difficult commercial conversations — fee changes, scope, performance accountability — handled so the relationship comes out stronger
-   Coaching and quality-checking the account team's output against the agency playbook

## Requirements

### What you'll bring

**Required:**

-   A growth strategy or paid social/paid media background — you understand what drives performance, not just how to report on it
-   Account leadership experience — you've owned a client relationship commercially, not just delivered against a brief
-   P&L ownership — you've had a commercial number you were measured on
-   You've held a difficult commercial conversation and the relationship survived it
-   Comfortable in front of client leadership as the senior agency voice

**Nice to have:**

-   Experience with performance-linked or outcome-based pricing models
-   Time spent building forecasting, retention, or NPS mechanisms rather than just reporting on them

## Benefits

### Why Join

-   **25 days holiday** plus public holidays, an extra paid day off on your birthday, and an additional day per year after 2 years' service (up to 30 days)
-   **Private health insurance (Vitality)** and 50% off gym memberships
-   **Life insurance** including unlimited 24/7 GP access
-   **Cash plan** claim back dental, eye care, physiotherapy and counselling costs
-   **Company pension**
-   **Hybrid working**, plus the option to work abroad for up to 30 days at a time
-   **Professional development support**
-   Regular **team socials** and a peer-to-peer kudos/rewards system