# Customer Service Representative - BGC Taguig

**Company:** [Tasq Staffing Solutions, Inc.](http://jobs.workable.com/companies/eXNj54yqkNAFSHT6g9JTDs.md)
**Location:** Taguig, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippines - Volume

[Apply for this job](http://jobs.workable.com/view/df7fb81f-e9d8-45d1-b550-313014f4bc6f)

## Description

We are looking for CSRs to join a fast growing Online Video Sharing account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

**Key Responsibilities**

-   Protect customers and reduce fraud while maintaining a positive experience.
-   Review accounts, transactions, and patterns to detect and prevent fraud.
-   Identify trends that separate legitimate vs. fraudulent activity.
-   Handle calls regarding potential fraud and confirm activity with customers.
-   Use internal and external tools to determine if activity is fraudulent.
-   Solve problems, find root causes, and recommend solutions.

## Requirements

-   Completed at least 2 years in College with no back subjects
-   Must have at least 6 months of BPO Experience
-   Must have excellent communication skills
-   Must be willing to work onsite in Vertis North/Taguig
-   Willing to work on shifting schedule