# Senior Consultant, IP Services

**Company:** [Anaqua](https://jobs.workable.com/companies/9MhwKYwg8J4mde9hDuR66c.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Anaqua

[Apply for this job](https://jobs.workable.com/view/dfdd2391-fe15-44e5-8226-13299667c4a6)

## Description

**You’ll Love This Job if You Like To…**  

-   Provide best-in-class support for patent and trademark clients
-   Support the sales team during the latter stages of the process to educate clients on the services
-   Manage client relationships for new and existing clients
-   Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
-   Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
-   Establish and maintain close working relationship with colleagues and teams across all territories to support a ‘one firm’ service delivery
-   Take a commercial approach to develop client relationships
-   Monitor docketing
-   Deliver data reconciliation
-   Provide internal and external software training related to the Services division
-   Author and update process documentation
-   Engage in continuous process improvements and change management across the business

**Requirements**  
(Must Have)

-   Fluent in Japanese

-   Business-level English
-   Bachelor’s Degree or related experience
-   Experience in the IP industry or solid understanding of intellectual property
-   Client-facing skills and experience
-   Ability to resolve diverse scope of problems
-   Demonstrates sound judgement in identifying and implementing effective solutions
-   Proven ability to manage escalations and resolving complex issues to maintain client satisfaction
-   Superb attention to detail, accuracy and strong organizational skills
-   Demonstrative proactive client relationship management skills  
    Ability to multitask and work on multiple complex tasks
-   Ability to diligently review various documents and client files
-   Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals  
    Mentor team members and support resolving issues
-   Excellent reading comprehension in Japanese and English
-   Maintain high level of confidentiality and professionalism
-   Self-driven and capable of working effectively in a dynamic, fast-paced environment
-   Ability to work independently with strong organizational and time management skills
-   Team player
-   Work international business hours  
    Those who reside in Japan and are eligible to work in Japan

(Nice to Have)

-   Team management experience
-   Paralegal skills
-   Language skills: French

  
Benefits  
SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険  
HOLIDAYS: Weekends, National holidays and New Year holidays  
OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday