# German Customer Care for Digital Banking (Remote) | Work and Live in Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik Greece

[Apply for this job](http://jobs.workable.com/view/e0e394f1-9397-4c89-89de-d9dd6a73d229)

## Description

Are you a German speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated **German-speaking Customer Care** to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.

_Please note: While you will be dedicated to representing Mercedes, you will be directly employed by our partner—an industry-leading digital solutions and customer service provider based in Greece._

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a **fully paid relocation package**, enabling you to relocate to Greece stress-free.

### Key Responsibilities

-   Handle customer inquiries for German speaking customer through phone, chat and/or email.
-   Resolve complaints professionally to maintain high customer satisfaction.
-   Accurately document all customer interactions in the CRM system.
-   Collaborate with internal teams to improve product support and customer service processes.

## Requirements

-   Native-level fluency in German (both written and spoken) is essential.
-   A minimum English proficiency of B2 is required.
-   Strong communication and problem-solving skills.
-   Previous experience with CRM tools and Customer Service is a plus.
-   Comfortable using computers and willing to learn new software tools.
-   Ability to work in a team-oriented environment.
-   Willingness to relocate and live in Greece.

## Benefits

-   Competitive Monthly Salary,
-   2 Extra Salaries per year, in the form of a 13th and 14th Salary.
-   Monthly Performance Bonus, rewarding you for your dedication
-   Fully Paid Relocation: Flight, Transfer & Hotel Included
-   Continuous support during and before your relocation to Greece
-   Stable career development opportunities within a multinational conglomerate
-   300 Days of Sunlight a year!
-   Fully Paid Training,
-   Health Insurance,
-   And Much More..