# Certified Microsoft 365 Administrator with Customer Care Expertise

**Company:** [OnlyExperts](http://jobs.workable.com/companies/5knQm9Zoi5qabevRigMfWT.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/e16a3e90-619a-42c0-b569-9ba9041310b4)

## Description

### **About the Role**

We are seeking a Microsoft 365 Certified Administrator with a strong customer care, customer service, and customer-centric background to join our team. This is not just a technical role but also one that requires an obsession with customer satisfaction and meticulous attention to detail in ticketing and issue resolution. In this role, you will serve as a first line of support, working closely with customers to ensure their Microsoft 365 requirements are fully understood and addressed.

### **Key Responsibilities**

-   **Customer Support & Care:** Provide exceptional first-line support to customers, prioritizing clear, concise, and empathetic communication.
-   **Ticketing Management:** Ensure that all customer requirements and issues are accurately captured and documented, with a strong focus on thoroughness and attention to detail.
-   **Microsoft 365 Administration:** Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings, ensuring high reliability and performance.
-   **Issue Resolution:** Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services, focusing on customer satisfaction and timely response.
-   **Customer Success Focus:** Actively listen to and understand customer needs, ensuring that they feel supported and valued. Seek continuous feedback to improve service quality.

### **Qualifications**

-   **Certification:** Microsoft 365 Certified Administrator.
-   **Customer Care Experience:** 2+ years in a customer-facing support role, preferably within IT, SaaS, or customer success environments.
-   **Technical Knowledge:** Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
-   **Communication Skills:** Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users.
-   **Customer-Centric Mindset:** An obsession with capturing customer requirements accurately and a commitment to delivering a near-perfect service experience.

### **Desired Skills**

-   Strong problem-solving skills with an empathetic approach to customer interactions.
-   High level of organization and attention to detail in managing customer requests and documenting ticketing information.
-   Familiarity with CRM and ticketing tools, such as Zendesk or ServiceNow, is an advantage.