# Dutch Speaking Customer Service for Booking Platform | Relocation to Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik Greece

[Apply for this job](http://jobs.workable.com/view/e17e47bd-c59e-47ed-88f4-405f68c8f492)

## Description

Mercier Consultancy is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives to become part of a premier Booking Travel Company. This position offers a fantastic chance to join a vibrant and cooperative team committed to providing outstanding customer service in the travel and hospitality sector.

You will interact with a wide variety of customers, meeting their needs while ensuring their experiences surpass expectations. This role enables you to enhance your interpersonal skills, acquire important industry insights, and make a significant contribution to a company dedicated to crafting unforgettable travel experiences for each client.

### Key Responsibilities

-   Respond to customer inquiries related to travel bookings, accommodations, and itineraries via phone, email, and chat in Dutch.
-   Provide detailed information on travel packages, booking procedures, and policies.
-   Assist customers with changes, cancellations, and special requests effectively and professionally.
-   Resolve customer complaints and issues promptly to ensure a high level of customer satisfaction.
-   Maintain accurate records of customer interactions in the CRM system.
-   Collaborate with internal teams to deliver seamless travel experiences for customers.
-   Stay updated on travel trends, destinations, and company offerings to provide informed assistance.

## Requirements

-   Exceptional in Dutch (both written and spoken) is essential.
-   A minimum English proficiency of B2 is required.
-   Previous experience in customer service, preferably in the travel or hospitality industry.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities and a customer-oriented approach.
-   Ability to work efficiently in a fast-paced environment while managing multiple priorities.
-   Familiarity with CRM software and travel booking systems is a plus.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Fully Paid Training
-   Health Insurance
-   2 Extra Salaries per year
-   And Much More...