# Junior Team Leader I Get a 21k Signing Bonus

**Company:** [ISTA Personnel Solutions](https://jobs.workable.com/companies/iSt64sfgHWn4ef4KKpqeK9.md)
**Location:** Makati, Philippines
**Workplace:** on site
**Employment type:** Full-time
**Department:** Philippine

[Apply for this job](https://jobs.workable.com/view/e1e3b2e7-e0c4-4b35-a2ae-099bcad8b58b)

## Description

**ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced JUNIOR TEAM LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!**

-   Support daily team operations by monitoring productivity and quality, conducting regular audits, and ensuring compliance with client processes and company standards.
-   Provide coaching and guidance to team members, assist with escalations, monitor performance.
-   Support the Team Lead in achieving operational goals.

## Requirements

-   At least 1 year of BPO experience
-   At least 1 year experience as Team Lead/SME/Senior Agent
-   Experience providing coaching, feedback, and performance support to team members
-   Strong attention to detail
-   Proficient in Microsoft Office and Google Workspace
-   Excellent written and verbal English communication skills​
-   Amenable to work ONSITE in Buendia, Makati
-   Willing to work on night shifts​

## Benefits

**What can we offer you?**

-   Competitive salary and benefits
-   Health Insurance with free dependents\*
-   10%-night differential
-   Attendance Bonus
-   Paid time off
-   Convertible to cash leave credits
-   Performance Appraisal
-   Work-life balance
-   A focus on growing your career path with us
-   We encourage you to follow your passions and learn new skills
-   Fixed Weekends Off

**Our commitment to you**

-   Strong culture and values-driven leadership
-   We create opportunities for you to learn and grow at any stage of your career
-   Continuous learning and innovation
-   We foster an all inclusive environment where everyone thrives