# Customer Service & Billing Specialist

**Company:** [Remote VA](http://jobs.workable.com/companies/hAm4mKC46gqpuMBQgskcuR.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/e2185b75-c5a8-42ca-9083-e4cdb2dc6f0d)

## Description

**Location:** Remote (Must be available to work 9am - 5pm EST)

**About Us:**  
We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.

**Job Summary:**  
The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.

**Key Responsibilities:**

-   **Customer Service:**

-   Respond promptly and professionally to customer inquiries regarding billing issues.
-   Provide clear communication and effective solutions to resolve billing discrepancies.

-   **Billing Management:**

-   Process billing transactions accurately and efficiently.
-   Reconcile accounts and ensure timely billing cycles.

-   **Data Management & Reporting:**

-   Utilize Salesforce to manage customer accounts and update billing information.
-   Prepare and maintain detailed billing reports and spreadsheets using Excel.
-   Track and analyze billing data to identify trends and potential improvements.

-   **Collaboration & Process Improvement:**

-   Work closely with cross-functional teams to streamline billing processes.
-   Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.

## Requirements

**Qualifications:**

-   Proven experience in customer service and billing roles.
-   Proficiency in Salesforce and Microsoft Excel.
-   Excellent verbal and written communication skills.
-   Strong attention to detail with the ability to manage multiple tasks simultaneously.
-   Ability to work independently and as part of a collaborative team.
-   Must be available to work the scheduled hours: 9am - 5pm EST.

## Benefits

**What We Offer:**

-   Permanent work from home set up
-   A supportive, growth-oriented work environment.
-   Opportunities for professional development and career advancement.