# Dental Treatment Coordinator

**Company:** [Riccobene Associates Family Dentistry](http://jobs.workable.com/companies/h7sJU9PdUb7P5LkKw8uQZe.md)
**Location:** Mount Pleasant, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Mount Pleasant

[Apply for this job](http://jobs.workable.com/view/e23bd982-1e31-41e0-84b4-65f99e8495dd)

## Description

Riccobene Associates Family Dentistry is looking for a full-time **Treatment Coordinator** to join our Mount Pleasant office! This is a role for someone who loves connecting with people, has a knack for finances and problem-solving, and takes pride in helping patients feel confident about their dental care journey.

**About the Role**

As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide — helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on.

**What You'll Do**

-   Sit down with patients to understand their oral health history, concerns, and goals
-   Walk patients through their treatment plan, answering questions and addressing concerns
-   Help patients prioritize treatment and map out a plan for scheduling and payment
-   Build genuine trust and rapport with every patient
-   Lead financial consultations for new patients and whenever a new treatment plan is presented
-   Manage payment options and policies that uphold the practice's financial integrity
-   Educate patients on their dental benefits and how they apply to treatment
-   Handle insurance billing, payment posting, and claim estimations
-   Track dental benefit accounts receivable and follow up on claims to keep payments on time
-   Connect patients with outside financing options and explain how they work
-   Monitor patient account balances and support the practice's collections process
-   Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special
-   Greet and check patients in and out before and after treatment
-   Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups
-   Pitch in on general office duties as needed

## Requirements

**What You Bring**

-   Previous front office dental experience required
-   Comfort with computers and the ability to pick up new software, including Microsoft Office Suite
-   Familiarity with dental treatment plans and insurance requirements preferred
-   Experience with dental/medical practice management software a plus
-   Initiative, dependability, and promptness
-   Strong time management and organizational skills to juggle multiple priorities
-   Comfort working in a fast-paced environment
-   Strong written communication and presentation skills
-   Willingness to travel between locations, if needed
-   A balance of independent thinking and team collaboration
-   Excellent phone skills and clear communication with patients and teammates alike

## Benefits

**Why You'll Love It Here**

-   Full **health, dental, and vision insurance**
-   **Life insurance**
-   **Paid time off**
-   A dynamic role where you make a real impact on patients' care and confidence