# Swedish-speaking Helpdesk Expert for Restaurant Platform - Athens, Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/e2446240-028a-4c2b-8de1-02ed7ee5edea)

## Description

Mercier Consultancy is looking for a skilled Swedish-speaking Helpdesk Expert to join our team in Athens, Greece, supporting a leading restaurant platform. This role involves providing top-tier technical support and customer service to Swedish-speaking clients operating in the restaurant industry.

As a Helpdesk Expert, you will be the primary contact for resolving customer issues, guiding users through platform functionalities, and ensuring a smooth user experience. Your expertise and language skills will be instrumental in maintaining high levels of client satisfaction and improving operational efficiency.

### Responsibilities

-   Deliver expert-level helpdesk support to Swedish-speaking restaurant clients through phone, email, and chat
-   Diagnose and resolve technical problems related to the restaurant platform promptly
-   Assist clients with onboarding, platform training, and feature utilization
-   Document all support cases and client interactions accurately in the ticketing system
-   Work closely with product and development teams to communicate client feedback and help improve the platform
-   Stay informed on platform updates and industry trends to provide relevant guidance

## Requirements

-   Fluent in Swedish and English with excellent verbal and written communication skills
-   Proven experience in helpdesk or customer support roles, preferably within restaurant or hospitality platforms
-   Strong problem-solving skills and technical aptitude
-   Ability to manage multiple client issues efficiently and with a customer-centric approach
-   Familiarity with CRM and ticketing systems
-   Willingness to work onsite in Athens, Greece
-   Proactive attitude and ability to work both independently and collaboratively

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonus
-   Fully Paid Relocation Package ( Flight, Transfer and Hotel )
-   Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   And More...