# Production Support Engineer (Control-M / SWIFT / Linux)

**Company:** [Unison Group](http://jobs.workable.com/companies/deKpPhPMtQZga7XoPG1tSo.md)
**Location:** Kuala Lumpur, Malaysia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Noresh

[Apply for this job](http://jobs.workable.com/view/e259f908-1196-496e-a4df-2f0bd159af83)

## Description

Location: Malaysia 

Domain: Banking / Financial Services

We are looking for an experienced Production Support Engineer to join a high-availability banking environment supporting critical financial messaging and batch processing systems.

🔧 Key Responsibilities:

-   Provide L2/L3 production support for batch and financial messaging systems
-   Monitor and manage batch schedules using Control-M
-   Troubleshoot job failures, perform root cause analysis (RCA), and ensure timely resolution
-   Support SWIFT-based payment processing and message flows
-   Work closely with infrastructure and application teams to ensure system stability
-   Handle incident management, escalation, and production release support
-   Maintain SLA compliance in a highly secure banking environment

🧠 Mandatory Skills:

-   Strong experience in Control-M (job scheduling & batch monitoring)
-   Proficiency in Linux (RHEL or equivalent)
-   Good knowledge of Shell Scripting
-   Hands-on experience in SWIFT Solutions (AMH / AMG / SAG)
-   Understanding of financial messaging systems

✨ Nice to Have:

-   Experience with JBoss application server
-   Knowledge of Apache Web Server
-   Exposure to Citrix environments
-   Experience working in highly secured environments (banking/financial services)
-   Understanding of SWIFT MT messages and ISO 20022 standards
-   Knowledge of encryption, audit, and MFA/2FA concepts