# L2/L3 Technician - #35117

**Company:** [Manila Recruitment](http://jobs.workable.com/companies/pJgPWyPPqDoppT3Wp9DRdh.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** MR

[Apply for this job](http://jobs.workable.com/view/e2895ff3-0e96-4f6b-98a9-f72699a00f8d)

## Description

**Duties and Responsibilities:**

-   Resolve complex issues related to Microsoft systems and applications
-   Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.
-   Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers
-   Resolve Issues: Troubleshoot and fix complex problems
-   Administer: Apply updates, manage backups, and ensure security
-   Support Projects: Assist with migrations and document changes
-   Azure Support: Manage Azure services and use PowerShell
-   Ensure Security: Maintain compliance and conduct audits
-   Collaborate: Work with teams and train junior staff
-   Improve: Enhance processes and stay current with technology
-   Communicate: Update and address client feedback

## Requirements

-   Bachelor of Computer Science, Information Technology graduates or comparable experience
-   At least 2-5 years of minimum experience in a similar role
-   Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others)
-   Excellent troubleshooting skills
-   Ability to provide technical support and resolve requests in a timely and efficient manner
-   Excellent communication skills to successfully collaborate with foreign counterparts
-   Able to work under pressure
-   Able to multi-task
-   Good organizational skills

**Advantageous Skills/Experience:**

-   MSP experience is highly desirable
-   Relevant certifications