# Senior Tech Support Engineer

**Company:** [InnovateMR + Ivy Exec](http://jobs.workable.com/companies/e4ksiqrnrHeX2Hd1EhmBra.md)
**Location:** Noida, India
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** India

[Apply for this job](http://jobs.workable.com/view/e2950ea0-5a13-4380-9967-445ba7e40a5b)

## Description

-   Manage employee onboarding and offboarding, including system setup and account provisioning.

-   Administer Microsoft 365, Exchange Online, OneDrive, and user licensing.
-   Manage MFA, distribution lists, shared mailboxes, and email security.
-   Perform email monitoring, message tracing, quarantine management, and email recovery.
-   Manage SharePoint sites, permissions, and access.
-   Oversee antivirus management, Windows upgrades, and endpoint security.
-   Monitor backups and maintain IT documentation and asset inventories.
-   Troubleshoot Microsoft 365, Windows, and end-user technical issues.
-   Provide timely IT support while ensuring adherence to IT policies and best practices.

## Requirements

**Technical Skills**

-   Microsoft 365 Administration
-   Exchange Online
-   Microsoft Entra ID (Azure AD)
-   Windows 10/11 Administration
-   Microsoft Defender / Email Security
-   IT Asset & License Management  
    

**Soft Skills**

-   Excellent troubleshooting and analytical skills.
-   Strong communication and interpersonal abilities.
-   Ability to manage multiple priorities in a fast-paced environment.
-   Strong documentation and organizational skills.
-   Customer-focused with a proactive approach to problem-solving.

**Qualifications**

-   Bachelor's degree in any discipline.
-   4+ years of experience in IT Support, Technical Support, or Microsoft 365 Administration.