# Online Chat Support Agent

**Company:** [Remote Recruitment](http://jobs.workable.com/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/e29aeca8-4544-43f7-b9d5-5bd15e0940d6)

## Description

Remote Recruitment is hiring a **Online Chat Support Agent** for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

-   Handle multiple concurrent live chat conversations professionally
-   Resolve customer queries, complaints and technical issues efficiently
-   Escalate complex or unresolved issues to the appropriate teams
-   Log all customer interactions accurately in CRM or helpdesk system
-   Consistently achieve response time, resolution rate and CSAT targets
-   Contribute to knowledge base documentation and internal resources

Requirements

-   1+ year of live chat, customer service or support experience
-   Fast, accurate typing skills of at least 50 words per minute
-   Excellent written English with impeccable grammar and spelling
-   Calm under pressure and able to manage multiple conversations simultaneously
-   Reliable home office with fast stable internet connection

What We Offer

-   R25,000/month
-   100% remote, UK business hours
-   Career growth and professional development
-   Exposure to leading UK businesses and practices

_Remote Recruitment – connecting top South African talent with UK employers. Apply today._