# Sr. Auto Professional (CS, PM, VE) **Company:** [LG Display America, Inc](http://jobs.workable.com/companies/5a9YmjBJBW7yepFpdQVtVP.md) **Location:** Troy, United States **Workplace:** on site **Department:** CS [Apply for this job](http://jobs.workable.com/view/e2b7890b-4e4c-4df4-8583-77d84455608b) ## Description **Please clearly state which position you are applying for in your application (CS, PM, VE)** _****_ **Initial Communication & Issue Resolution:** - Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution. - Function as a liaison between customers and internal teams, facilitating clear and timely communication. **Coordination with Headquarters (HQ):** - Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures. - Provide regular updates to HQ on program quality status, customer feedback, and potential risk and any challenges. **Customer Requirement Analysis & Solution Provision:** - Clarify customer requirements through detailed discussions and documentation. - Provide tailored solutions to address both business and quality-related challenges. **Customer Support & Quality Collaboration:** - Assist customers in resolving technical and operational issues, ensuring smooth project execution. - Collaborate with customer support team and quality teams to develop and implement effective solutions. **Mass Production Quality Control & Monitoring:** - Evaluate the status of mass production quality to support customer’s quality target and maintain the qualification for new business in a timely manner. - Work with HQ quality / customer support teams to ensure alignment with customer expectations and delivery for quality controls and resolutions. - Ensure worldwide Quality leadership and Intimacy and Top QBR Customer Quality Rankings and Scores **Mass Production Issue Management:** - Manage and resolve issues related to mass production, ensuring customer demand is met efficiently. - Implement corrective actions to prevent recurring issues and improve production processes **3rd Party inspection service Vendor Management:**  - Survey of local sorting service providers in response to headquarters' quality requests. - Assessing the current status and level of automated responses for new vendors. - Regular on-site inspections for vendor management. **Meeting Coordination & Facilitation:** - Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers. - Ensure all stakeholders are aligned on project goals, timelines, and deliverables. **Local Staff Supervision & Coordination:** - Supervise and coordinate local staff for executive management meetings, ensuring smooth execution. - Provide guidance and support to local teams in daily operations, including customs clearance, shipment tracking, and sample/service/seed stock orders. **Business Travel & Customer Support:** - Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews. - Function as a key representative during customer visits, ensuring a positive and productive experience. **Daily Operations & Administrative Tasks:** - Supervise and advise local staff in daily operations, including SPPS/Q-dap, defect sample shipment tracking, and sample/service/seed stock status. - Ensure all administrative tasks are completed accurately and on time. **Monthly Closing & Compliance:** - Perform monthly closing activities, including Customer Quality reporting, Open issue  management, and performance tracking. - Ensure compliance with company policies, procedures, and regulatory requirements. **Market Research & Reporting:** - Conduct comprehensive market research to identify industry trends, customer preferences(e.g. quality target), and competitive landscape. - Prepare detailed quality reports and presentations for senior management, providing actionable insights. **Additional Duties:** Take on additional responsibilities as assigned by management, demonstrating flexibility and adaptability. _****_ **Initial Communication & Issue Resolution:** - Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution. - Function as a liaison between customers and internal teams, facilitating clear and timely communication. **Coordination with Headquarters (HQ):** - Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures. - Provide regular updates to HQ on project status, customer feedback, and potential challenges. **Customer Requirement Analysis & Solution Provision:** - Clarify customer requirements through detailed discussions and documentation. - Provide tailored solutions to address both business and engineering-related challenges. **Customer Support & Engineering Collaboration:** - Assist customers in resolving technical and operational issues, ensuring smooth project execution. - Collaborate with engineering teams to develop and implement effective solutions. **Program Leadership & Ownership:** - Own and manage assigned programs across the full product lifecycle, including program award, development, supplier selection, launch, series production, post-production performances and lessons learned, in alignment with the LGD product delivery process lead and coordinate multi-disciplinary, cross functional teams to achieve program objectives related to timing, quality and customer satisfaction. - Establish, maintain, and monitor top-level programs plans, including customer milestones, internal deliverables, and resource requirements. **Customer & Stakeholder interface:** - Serve as the primary point of contact for customers on assigned programs, leading all program‑related communications. - Build strong customer relationships and represent with professionalism, accountability, and transparency. - Participate in lessons‑learned analyses for both awarded and lost business opportunities. **Meeting Coordination & Facilitation:** - Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers. - Ensure all stakeholders are aligned on project goals, timelines, and deliverables. **Program Execution & Performance:** - Deliver business results that meet or exceed LGD expectations for awarded programs, with clear accountability for timing, quality performance. - Regularly communicate program status, risks, and mitigation plans to internal teams and management steering committees. - Coordinate and monitor program documentation, schedules, technical performance (including tooling, and capacity), quality deliverables, and production readiness. - Proactively manage risks, implement countermeasures, and escalate issues when required. **Change, Risk & Production Management:** - Lead the global Change Management process, ensuring alignment to design, specifications, cost, and timing commitments. - Manage the Series Production phase, including claims management, change execution, continuous improvement initiatives, ECR/APQP change/validation change activities, and ongoing commercial negotiations. - Ensure sufficient resources are planned and allocated to support quality, timing, safety, and security objectives. **Compliance, Quality & Safety:** - Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements. - Ensure compliance with applicable automotive standards and customer‑specific requirements, including IATF 16949, Automotive SPICE, ISO 17025. - Maintain working knowledge of APQP and regulations and ensure all program activities are performed in a safe manner. **Business Travel & Customer Support:** - Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews. - Function as a key representative during customer visits, ensuring a positive and productive experience. _****_ **Core Responsibilities:** - Define test strategy based on requirements and specifications regarding Automotive product. - Identify failures, root cause issues and recommend fixes. - Create scripts/tools to improve testing efficiency. - Write validation reports, test procedures, and compliance document.(Ensuring all     equipment, systems, and processes adhere to Automotive standards) - Ability to communicate effectively with customers based on a solid understanding of vehicle simulation bench architecture and test environments. - Maintenance and management of test Bench equipment **System Requirement Analysis & Test Case Generation:** - Clarify system requirements through detailed discussions and documentation. - Provide tailored solutions to address both technical and engineering-related challenges. **Customer Support & Engineering Collaboration:** - Assist customers in resolving technical and operational issues, ensuring smooth project execution. - Collaborate with engineering teams to develop and implement effective solutions. **Compliance, Quality & Safety:** - Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements. - Ensure compliance with applicable automotive standards and customer‑specific requirements, including IATF 16949, Automotive SPICE, ISO 17025. - Maintain working knowledge of safety policies and regulations and ensure all program activities are performed in a safe manner. **Business Travel & Customer Support:** - Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews. - Function as a key representative during customer visits, ensuring a positive and productive experience. ## Requirements **Educational Background:** Bachelor’s degree in quality, engineering or related field required. **Professional Experience:** - 10+ years of experience in Automotive industry with at least 5+ years in the related field - Proven history of managing complex projects and leading cross-functional teams. **Confidentiality & Information Management:** Ability to manage sensitive and confidential information appropriately, ensuring data security and compliance. **Knowledge, Technical Skills, Abilities:** - Strong written and verbal communication skills with ability to translate complex quality topics for varied audiences. - Solid understanding of applicable quality systems and regulations. (e.g. ISO17025, IATF16949, GMW3197 etc.) - Effective program management skills with ability to coordinate actions across functions and sites. - Ability to demonstrate business insight and dive growth. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Familiarity with quality management tools and software (e.g. Six sigma, VDA6.3, etc.). - Willingness (Ability) to travel as required for business purposes. **Language Proficiency:** - English (preferred Bilingual in Korean and English). - Ability to communicate effectively with global clients and internal teams. ## Benefits Heath, Dental and Vision and Life Insurance covered at 100% for employees 401(K) plan with company match Paid Vacation/Sick Lunch provided