# Medical Assistant - Front Desk (Phlebotomist and Tech)

**Company:** [NuLife Institute](http://jobs.workable.com/companies/65a1oWxyxc2kCYAFYJo5oW.md)
**Location:** Miami, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/e37c3aec-f37d-45ca-b9d3-c2421b7d4463)

## Description

**NuLife Institute – Front Desk / Administrative Concierge + Medical Assistant (Hybrid Role)**

**Location:** Miami - Downtown  
**Position Type:** Full-Time and Part Time  

**Compensation:** Competitive base + performance incentives tied to patient experience, operational precision, and clinical support

**Role Overview (Read This Twice)**

This is not a front desk role. This is a **dual-impact position** responsible for:

1.  **Controlling the entire front-of-house patient experience**
2.  **Executing clinical support tasks at a high level**

You are the bridge between **luxury hospitality and medical precision**.

If you can’t operate in both environments seamlessly—this will break you.

**Core Responsibilities**

**1\. Patient Experience & Front Desk Control**

-   Greet every patient by name immediately—no exceptions
-   Maintain a calm, polished, high-end environment at all times
-   Manage check-in/check-out with zero friction or confusion
-   Control patient flow, delays, and communication proactively

**2\. Administrative & Operational Execution**

-   Enter and manage patient data in EHR/CRM systems with accuracy
-   Handle inbound/outbound communication with clarity and authority
-   Create and manage lab requisitions and documentation
-   Maintain a flawless front-of-house presentation (cleanliness, organization, readiness)
-   Support inventory tracking and ordering with Office Manager

**3\. Clinical / Medical Assistant Responsibilities (Non-Negotiable)**

-   Greet patients and confirm medical questionnaires and consent forms
-   Perform **vital sign assessments** accurately and efficiently
-   Prepare exam rooms and assist providers during procedures
-   Perform lab-related tasks, including:

-   **Venipuncture**
-   **Injections**
-   **IV preparation and/or initiation**
-   **Urinalysis**

-   Assist in operating medical equipment for routine diagnostics
-   Upload and maintain laboratory results in patient records
-   Ensure all clinical processes meet compliance and safety standards

**Non-Negotiable Traits (This Is Where Most Fail)**

-   **Dual Competency**

-   Can switch from luxury concierge → clinical execution instantly
-   No drop in quality in either environment

-   **Presence & Professionalism**

-   Polished appearance, confident tone, controlled communication

-   **Situational Awareness**

-   Reads the room, anticipates needs, prevents problems

-   **Precision Under Pressure**

-   Handles multiple patients, providers, and tasks without errors

-   **Ownership Mentality**

-   Fixes issues immediately—does not wait for direction

-   **Detail Orientation**

-   Nothing is missed—documentation, labs, timing, patient experience

## Requirements

**Medical Assistant Qualifications (Required for This Role)**

-   Medical Assistant Certification (or equivalent) **required**
-   Graduate of accredited MA, Paramedic, or military medical training program
-   Minimum 1 year of Medical Assistant experience preferred
-   CPR Certification required
-   Experience with EHR/CRM systems preferred
-   Knowledge of regulatory and compliance standards
-   **Bi-lingual (English/Spanish) preferred**

**What Will Disqualify You Immediately**

-   Strong in front desk but weak clinically
-   Strong clinically but poor communication/presence
-   Disorganized, reactive, or slow under pressure
-   Treating this as “just a job” vs. performance role
-   Poor hygiene, poor posture, or low energy presentation

**What You Get (If You Can Actually Perform)**

-   Work inside a high-end, performance-driven medical environment
-   Build a rare hybrid skillset (hospitality + clinical execution)
-   Direct path into advanced clinical or operational leadership roles
-   Compensation tied to performance—not just showing up

## Benefits

**Retirement Plan**

-   401(k) _\[Matching\]_

**Health/Life Insurance Plan(s)**

-   Medical (100% paid by NuLife Institute for all full-time team members of 5+ Years)
-   Dental
-   Vision
-   Life

**(PTO) Paid Time Off**

-   Vacation Day(s)
-   Personal/Sick Day(s)