# Customer Care Representative - Member Services (Full-Time, Bradenton)

**Company:** [United Placement Group](http://jobs.workable.com/companies/vLYmuKYwm7n6LE97jJhr8T.md)
**Location:** Bradenton, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Corporate Administration

[Apply for this job](http://jobs.workable.com/view/e39853f3-61e8-4491-a8bb-ddae2e85aedc)

## Description

Are you someone who thrives on creating exceptional customer experiences and building meaningful relationships over the phone? We are seeking a Member Relations Consultant who brings empathy, professionalism, and strong communication skills to every interaction.

This is a full-time, on-site position in our Bradenton office, working Monday through Friday from 8:00 AM to 4:30 PM. Ideal for candidates who enjoy a structured schedule and a collaborative in-office environment.

### What You’ll Do

In this role, you will serve as a key point of contact for our members, ensuring a seamless and supportive experience throughout their journey.

**Core Responsibilities (Phase I):**

-   Conduct post-delivery calls to ensure member satisfaction and request online reviews
-   Perform survey follow-up calls to maintain a world-class customer experience
-   Educate members on Assured Care benefits and the importance of access to network attorneys
-   Participate in outbound call campaigns
-   Handle inbound calls, providing support and routing to the appropriate department
-   Maintain accurate records and detailed case notes in internal systems
-   Represent the company with professionalism and care on every interaction

**Expanded Responsibilities (Phase II Training):**

-   Assist families and successor trustees during the estate settlement process
-   Provide compassionate communication, including offering condolences and support
-   Serve as the central point of contact for estate settlement cases
-   Coordinate scheduling between agents, families, and trustees
-   Manage death claim processes and ensure timely communication
-   Process amendment requests for surviving spouses

**Additional Support Duties:**

-   Backup front desk/reception responsibilities as needed
-   Coordinate office traffic, deliveries, and vendor interactions
-   Support administrative and operational needs as assigned

### What We’re Looking For

-   Strong customer service mindset with a passion for helping others
-   Excellent phone etiquette and communication skills
-   Ability to handle sensitive conversations with empathy and professionalism
-   Experience in customer service, call center, receptionist, or administrative roles preferred
-   Comfortable using technology and learning new systems quickly
-   Proficiency in Microsoft Office is a plus
-   Highly organized with strong attention to detail

### Schedule & Location

-   On-site position in Bradenton, FL
-   Monday through Friday, 8:00 AM – 4:30 PM
-   No remote or hybrid option

### Compensation & Benefits

-   W-2 employee status with weekly pay
-   Health, dental, vision, and life insurance after 90 days
-   Paid holidays, PTO, and vacation time
-   401(k) with company match
-   Clear path for growth and advancement within the organization

### Why Join Us?

-   Meaningful work supporting members and families during important life moments
-   Structured training program with advancement into more specialized responsibilities
-   Consistent weekday schedule with no evenings or weekends
-   Stable, team-oriented office environment

If you are a strong communicator who enjoys helping people and delivering exceptional service, we encourage you to apply.