# Head of Collections & Asset Recovery / Russian Speaker

**Company:** [Whizz](http://jobs.workable.com/companies/pWjcniHkUwX35sB2pGoFNU.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/e419f0c6-c321-4648-b2ce-a9174def1b2e)

## Description

We’re looking for an experienced Head of Collections & Asset Recovery to lead our collections function and own performance across delinquent accounts, debt recovery and equipment repossession.

This role requires strong hands-on expertise in B2C collections and a deep understanding of how to manage delinquency from early-stage intervention through hard collections and asset recovery.

### Responsibilities

-   Own the overall collections and recovery strategy and performance of the department.
-   Manage and develop the collections team, set targets, distribute workload and ensure consistent execution.
-   Own key KPIs including collection rate, delinquency levels and asset recovery.
-   Build and continuously improve strategies for soft and hard collections.
-   Define customer segmentation, contact cadence, escalation rules, payment plans and settlement policies.
-   Review delinquent portfolios, prioritize high-risk cases and identify opportunities to improve recoveries.
-   Manage equipment repossession and asset recovery, including internal processes and external partners.
-   Manage relationships with third-party collection agencies and other recovery providers.
-   Work closely with Operations, Customer Support, Analytics, and Marketing teams to implement changes.

## Requirements

-   5+ years of B2C collections / debt recovery experience, preferably in the United States, including significant experience managing delinquent customers.
-   3+ years in a collections leadership role with responsibility for a team and portfolio performance.
-   Strong knowledge of soft collections, hard collections, settlements, payment plans, escalation and recovery strategies.
-   Experience managing large delinquent portfolios using segmentation and data-driven prioritization.
-   Strong understanding of collections KPIs and ability to identify the drivers behind changes in recovery performance.
-   Experience with asset recovery or repossession is a major advantage.
-   Experience working with third-party collection agencies, legal escalation or fraud/theft cases is a strong advantage.
-   Strong analytical, leadership and decision-making skills.
-   Fluent English (C1+).
-   Russian language proficiency is a plus.
-   Availability during US Eastern Time business hours.

## Benefits

-   Join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding.
-   Own an entire business-critical function with direct impact on profitability and loss reduction.
-   Work closely with founders and senior leadership.
-   Significant autonomy to build and improve collections strategy, processes and team performance.
-   Fully remote, full-time role.
-   Base salary from $5,000/month + performance bonus.