# Front Office Shift Leader Porto Carras

**Company:** [SWOT Hospitality Management Company](http://jobs.workable.com/companies/eyjxnBqyLy69kRKrMfzunJ.md)
**Location:** Neos Marmaras, Greece
**Workplace:** on site
**Department:** PORTO CARRAS

[Apply for this job](http://jobs.workable.com/view/e42eb34a-20b6-4ac3-8f16-1538088988b9)

## Description

SWOT Hospitality Management Company is seeking a dynamic Front Office Shift Leader for Porto Carras Resort, a premier destination offering exceptional guest experiences.

As a Front Office Shift Leader, you will play a key role in overseeing daily front office operations, ensuring smooth check-in and check-out processes, and delivering outstanding customer service that reflects the resort's high standards.

**Responsibilities**

-   Lead the front office team during your shift, providing guidance, support, and motivation.
-   Ensure seamless guest arrivals and departures with a warm and professional approach.
-   Handle guest inquiries, requests, and resolve any issues promptly to enhance guest satisfaction.
-   Maintain compliance with the resort's operational policies, brand standards, and safety protocols.
-   Collaborate closely with other departments to ensure a cohesive guest experience.
-   Monitor front office performance metrics and report relevant data to management.

## Requirements

Ideal candidates will possess:

-   Proven experience in front office operations within the hospitality industry, preferably in resort environments.
-   Strong leadership skills with the ability to inspire and manage a diverse team.
-   Excellent communication and interpersonal abilities.
-   Customer-focused mindset with the ability to handle challenging situations professionally.
-   Proficiency in hotel property management systems and standard front office software.
-   Fluency in English; additional language skills are an advantage.
-   Flexibility to work in shifts, including weekends and holidays.
-   Attention to detail and a problem-solving attitude.

## Benefits

-   Be part of the **Marriott International** family.
-   Career development and training opportunities.
-   A fun, inclusive, and energetic workplace.
-   Continuous training and development
-   Work with the best professionals in tourism industry

SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit [www.swot.gr](https://www.swot.gr)[](http://visit%20www.swot.gr/)