# Dutch Speaking CX Specialist - Work In Sofia, Bulgaria

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique - Dutch

[Apply for this job](http://jobs.workable.com/view/e4382096-b91c-482f-b1d4-d231c0275b53)

## Description

### Dutch Speaking CX Specialist

### About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and a leader in European talent acquisition and BPO solutions. We pride ourselves on connecting top-tier professionals with world-class opportunities, specializing in high-growth roles within the dynamic Customer Support Services industry.

### Job Overview

We are currently seeking an ambitious professional for a Dutch Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career while experiencing the vibrant culture of one of Europe’s most exciting emerging hubs for Dutch-speaking jobs.

### Key Responsibilities

-   Deliver exceptional omnichannel support to clients within the fast-paced Customer Support Services sector.
-   Resolve complex customer inquiries with professionalism, efficiency, and a high degree of empathy.
-   Maintain detailed customer records and provide accurate insights to improve service quality.
-   Collaborate with international teams to ensure seamless service delivery and high satisfaction scores.
-   Identify trends in customer feedback to provide actionable suggestions to the management team.
-   Stay updated on product knowledge and internal processes to ensure consistent, high-quality support.
-   Contribute to a positive team environment while meeting individual and collective performance KPIs.

## Requirements

-   Native or fluent Dutch (spoken and written) is mandatory for this role.
-   Valid EU passport (required for all applicants).
-   Prior experience in Customer Support Services or a similar client-facing role is preferred.
-   Excellent communication and problem-solving skills with a service-oriented mindset.
-   Ability to thrive in an on-site office environment in Sofia, Bulgaria.
-   Strong command of English, allowing you to collaborate effectively within our international office culture.

## Benefits

### What We Offer

-   Competitive Monthly Salary reflecting your talent and expertise.
-   Fully Paid Training to ensure you excel in your new career path.
-   Comprehensive Health Insurance coverage.
-   Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation.
-   Generous Monthly Performance Bonus structures for top performers.
-   €1,500 Signing Bonus (one-time) for all successful new hires.
-   Ongoing professional development and access to exclusive jobs in Bulgaria.

### Life in Bulgaria

Sofia is a city of remarkable contrast, blending ancient history with a modern, fast-growing international business atmosphere. Choosing to pursue one of our many Dutch-speaking jobs in Bulgaria means joining a lively community of expatriates who enjoy a Mediterranean-adjacent climate, stunning mountainous landscapes, and a vibrant nightlife. Bulgaria offers an incredibly high quality of life with an affordable cost of living, allowing you to enjoy your career to the fullest.

Relocating to Bulgaria is a life-changing adventure that we support every step of the way. With rich culinary experiences, a welcoming local population, and a thriving digital sector, you will find that living in Bulgaria provides the perfect work-life balance. Discover why so many professionals choose a Dutch Speaking CX Specialist position in Bulgaria for their next career move and immerse yourself in the rich culture of this hidden European gem.

### How to Apply

If you are ready to take the next step in your career and join a winning team in a dynamic international environment, we invite you to apply now. Please submit your updated CV, and a member of the Mercier Consultancy Group recruitment team will be in touch to discuss your application.