# Customer Support Specialist

**Company:** [Remote Recruitment](http://jobs.workable.com/companies/6SUwNFdeZVtDswyM7C8RyV.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/e459782a-b525-495a-b0fb-ff9d19b4bf17)

## Description

Remote Recruitment is looking for a Customer Support Specialist to support a UK-based employer, working fully remotely from South Africa. You will be the go-to person for customers who need help, answering questions across email, chat and phone, and making sure every person walks away feeling looked after.

### Key responsibilities

-   Answer customer questions across email, live chat and phone
-   Resolve issues quickly and keep customers informed
-   Log conversations and outcomes accurately in the system
-   Spot recurring problems and share them with the team
-   Work with other departments to sort more complex cases
-   Keep help articles and saved replies up to date

### What you'll need

-   Experience with customer service or support
-   Familiarity with help desk or ticketing tools
-   Calm, friendly problem-solving manner
-   Clear written and spoken English
-   A reliable home internet connection and quiet workspace

### What's on offer

-   Salary of R15,000–R18,000 per month, paid in ZAR
-   A fully remote role — work from anywhere in South Africa
-   Standard hours of 09:00–17:00 UK time (11:00–19:00 SAST)
-   A friendly Remote Recruitment team behind you and a stable, long-term UK client