# Customer Success Rep

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Hong Kong, Hong Kong
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/e4bda026-5f18-44ec-a5d4-a02c5a0ea7f6)

## Description

About the company:  
Bloomberg is a global leader in business and financial information, providing influential decision-makers with critical data, analytics, and insights. With a commitment to innovation and excellence, Bloomberg offers a dynamic environment where employees can thrive and contribute to the company's mission of delivering accurate and timely information to clients worldwide. The company values diversity, collaboration, and continuous learning, fostering a culture that encourages growth and development.  
  
Job responsibilities:  
\- Develop and maintain strong relationships with clients to ensure their satisfaction and success with Bloomberg products and services.  
\- Act as the primary point of contact for client inquiries, providing timely and effective solutions to their needs.  
\- Collaborate with internal teams to address client issues and improve service delivery.  
\- Conduct regular check-ins with clients to assess their usage and satisfaction, identifying opportunities for upselling or cross-selling.  
\- Analyze client feedback and usage data to identify trends and areas for improvement.  
\- Create and deliver presentations and training sessions to clients to enhance their understanding and utilization of Bloomberg products.  
\- Work closely with the sales team to support client retention and expansion efforts.  
  
Job requirements:  
\- Bachelor's degree in Business, Finance, or a related field.  
\- Proven experience in a customer success or client-facing role, preferably within the financial services industry.  
\- Strong understanding of financial markets and Bloomberg products.  
\- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.  
\- Analytical skills to interpret client data and feedback effectively.  
\- Ability to work collaboratively in a fast-paced environment.  
\- Proficiency in Microsoft Office Suite and CRM software.  
  
Job benefits:  
\- Competitive salary and performance-based bonuses.  
\- Comprehensive health, dental, and vision insurance plans.  
\- Retirement savings plan with company matching contributions.  
\- Generous paid time off and holiday schedule.  
\- Opportunities for professional development and career advancement.  
\- Access to Bloomberg's extensive resources and training programs.  
\- A dynamic and inclusive work environment that values diversity and innovation.