# Assistant Manager, Student Services

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/e567d71e-bfa1-4440-8bea-69b5288f1ee1)

## Description

Salary range: SGD 3200-3800 / month  
ABOUT THE ROLE  
The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly international student population. Reporting to the Vice President, this role combines hands-on casework with team leadership, and ensures the department meets EduTrust and SWDA requirements.  
  
KEY RESPONSIBILITIES  
  
Departmental Leadership  
• Oversee daily operations of the Student Service Department  
• Supervise and guide Student Service Officers/Executives, assigning caseloads and reviewing their work  
• Set service standards and workflows for welfare, discipline, attendance, and student support  
• Update the Vice President on department performance and EduTrust/SWDA/ICA compliance  
• Represent the department in cross-functional meetings as needed  
  
Team Management & General Student Services  
• Lead and supervise the Student Services Team  
• Handle student admission, withdrawal, course completion, and attendance records  
• Cover the front desk and assist walk-in students with enquiries, feedback, and complaints  
• Respond to email and phone enquiries  
• Coordinate admin matters across departments  
• Support student events, orientation, and graduation as needed  
• Check in on student wellbeing  
• Act as the main contact point for students  
• Take on other duties as assigned  
  
International Student Support  
• Support Student's Pass applications and renewals, and related ICA matters  
• Track compliance with Student's Pass conditions and flag at-risk cases early  
  
Student Welfare & Pastoral Care  
• Support students with academic, personal, and social concerns; escalate complex cases to the Admissions team, Academic Department, or Vice President  
• Follow up on attendance issues in line with EduTrust/SWDA requirements  
• Support discipline processes, including case records and follow-up  
• Help organize student wellbeing activities