# Customer Support Expert for an Insurance Team - German speaking

**Company:** [Next Job Abroad](http://jobs.workable.com/companies/wHGQqCXLBvJwUjZSbeEY5m.md)
**Location:** Frankfurt am Main, Germany
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Zoë Schueremans

[Apply for this job](http://jobs.workable.com/view/e61a213e-6914-4ca6-912e-343be124dbb2)

## Description

### _**Join us in Greece to help redefine insurance**_

Take this opportunity to work with a **global leader in consumer protection and claims services.** We’ve spent over 20 years building a global supply chain that uses modern technology and service innovation to create seamless customer experiences that can solve almost any issue, quick and easy, with no hassles.  

Join a team united by the same end goal: to completely change the way people think about insurance plans.

### What You’ll Do

-   **Guide & support customers:** Communicate clearly and empathetically, using strong listening and questioning techniques to understand needs and explain complex insurance concepts in plain language.
-   **Resolve issues first time:** Proactively address complaints and obstacles, aiming for accurate, timely resolutions.
-   **Champion customer care:** Recognize vulnerabilities or special circumstances and maintain professionalism throughout the claim journey.
-   **Stay compliant:** Adhere to applicable regulations (e.g., **FCA** for UK, **GDPR** for EU) and follow all internal quality standards and procedures.
-   **Own your outcomes:** Take responsibility for assigned tasks and deliver correct solutions promptly.
-   **Work smart with tech:** Navigate office software, **CRM** platforms, and claims systems to assist customers in real time.
-   **Document precisely:** Keep claim and case notes complete, compliant, and up to date while multitasking across systems.
-   **Keep improving:** Participate in ongoing training; stay current on products, regulations, and best practices; and suggest process enhancements.

## Requirements

-   Excellent **German** and good **English** language skills (spoken and written)
-   Great communication skills, active listening, and the ability to simplify complex topics
-   Problem-solving mindset, attention to detail, and accountability
-   Comfort working across multiple systems (CRM, claims platforms, office tools)
-   Familiarity with regulatory environments (e.g. FCA, MFSA and GDPR)
-   Commitment to continuous learning and operational excellence

## Benefits

-   Complete support to help you ease your **relocation to Greece** (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
-   Competitive monthly salary (14 salaries per year)
-   Health care benefits and numerous other discounts
-   Full training by certified instructors
-   Professional growth & development opportunities
-   Special events as well as community and social responsibility initiatives[](https://tp-greece.com/social-responsibility/)
-   Free online Greek language courses
-   State of the art premises, providing a great working environment with relaxing break areas
-   Work for a Great Place To Work[](https://tp-greece.com/social-responsibility/)–Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.