# Croatian Speaking Customer Service For Digital Travel Company - Work In Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/e62bda49-b24f-4fac-b5b8-6f815c7bb38d)

## Description

Mercier Consultancy is thrilled to present an opportunity for a Croatian Speaking Customer Service Representative for our Client, a leading Digital Travel Company, based in Greece. In this exciting position, you will provide exceptional support to Croatian-speaking customers seeking assistance with their travel inquiries and bookings.

Your fluency in Croatian will be essential in helping clients navigate our online travel services, addressing their questions, and ensuring a smooth and satisfying customer experience. By delivering high-quality service, you will contribute significantly to enhancing customer loyalty and the overall success of the company.

### Responsibilities

-   Deliver high-quality customer service in Croatian through phone, email, and chat related to travel inquiries and bookings
-   Assist customers with trip planning, reservations, cancellations, and modifications
-   Handle inquiries regarding travel policies, itineraries, and payment options
-   Effectively resolve customer complaints and issues while maintaining a professional demeanor
-   Document customer interactions accurately in our CRM system
-   Collaborate with internal teams to ensure timely resolutions and service delivery
-   Stay informed about travel trends and updates pertinent to our services

## Requirements

-   Fluency in Croatian and English, with excellent communication skills
-   Strong customer service orientation and a passion for the travel industry
-   Previous experience in customer service, particularly in travel or tourism, is preferred
-   Able to manage multiple inquiries efficiently in a fast-paced environment
-   Detail-oriented with strong organizational skills
-   Genuine interest in travel and assisting customers in their travel planning
-   Familiarity with customer support software and CRM systems is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...