# German Customer Technical Advisor | Athens Greece - GRE1

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Hanover, Germany
**Workplace:** on site
**Employment type:** Full-time
**Department:** BPO_GRE1

[Apply for this job](http://jobs.workable.com/view/e63537a0-f1b3-402c-8631-00d7829713da)

## Description

At the moment Cross Border Talents is looking for German speakers to work in Athens, Greece. Are you interested in moving abroad?

### Your Role as a Customer Technical Advisor:

-   Respond and record consumer inquiries/questions raised through free phone lines for customers;
-   Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
-   Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
-   Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
-   Troubleshoot through the use of open questions, support documents, and system training;
-   Offer recommendations to common problems or frequently asked questions.

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## Requirements

### Requirements for the Customer Technical Advisor:

-   High School Diploma or Higher
-   Native/Fluent German;
-   Good level of English, C1;
-   Writing speed: 20 words per minute
-   Active Listening
-   Good Problem Solving Skills
-   Strong troubleshooting skills

## Benefits

### Cross Border Talent's Offer:

-   Paid travel Expenses;
-   Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
-   Renewable contract of 12 months;
-   Private Health insurance provided to all employees by the client
-   Attractive Salary with performance bonus;
-   Working hours: 40h per week = is 8 hours per day / 5 days a week;
-   Greek lessons
-   Free Real Estate Agency Fee